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blockquoteCRM is not part of a business strategy; CRM is the business strategy.

Claudio Marcus, research director at Gartner:

Are you deciding:


Let SmallBizCRM help you negotiate the CRM minefield and assist you with these important decisions and processes.Take The Shortcut – Our Free online CRM Needs Analysis tool will guide you through the maze:

Benefits Of CRM

If you are still unconvinced as to whether you should invest in a suitable CRM solution, here are some immediate points for you to ponder:

Recent benchmark studies reveal that CRM applications account for:

  • Revenue increases of up to 41% per sales person
  • Decreased sales cycles of over 24%
  • Lead conversion rate improvements of over 300%
  • Customer Retention improvements of 27%
  • Decreased sales and marketing costs of 23%
  • Improved profit margins of over 2%

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