It’s one of the few CRM’s that are built from the ground up with social media in mind. It features powerful auto-social integration, a unified inbox where you can see chatter from different social networks, and Social Search to find new prospects. It also allows importing social contacts, HootSuite Integration and posting social updates to different networks from your dashboard.

The social module of InTouch lets you connect your CRM with Facebook and Twitter. Then you can view updates from your social contacts on your CRM’s dashboard, capture leads and import them into your database as Contacts or Organizations. You can also add Google+ and LinkedIn profiles, however, capturing leads from these portals isn’t possible.

This CRM features a special feature called Social Scout that searches the social networks to find prospective clients. You can configure keywords to generate leads from Twitter and Facebook, or just listen to the buzz. Then you can easily create a Case based on a lead or issue ticket.

Businesses use Insightly for relationship linking, contact management, email tracking, lead management, opportunity management, quote generation, workflow automation, project management, advanced reporting, and call management. A mobile CRM app is also available with business card scanning and audio notes.

Kit. is a Social CRM for Facebook and Twitter. Kit. is feature rich allowing users to run Business Reports, build Targeted Audiences and run Ads, Send thank you emails and update fans. Kit. is a user friendly Digital Marketing Assistant. Pricing starts at $10 per month with a 14 day free trial.

Batchbook is for small businesses who care about building long lasting relationships with customers.  Social networks like Facebook and Twitter have opened up new communication channels. Potential customers will search online for products, so having things like an active blog and social profile are essential. A social CRM strategy like Batchbook can be a user’s overall plan for how to manage customer relationships in a more social world.

Batchbook is for small businesses who care about building long lasting relationships with customers.  Social networks like Facebook and Twitter have opened up new communication channels. Potential customers will search online for products, so having things like an active blog and social profile are essential. A social CRM strategy like Batchbook can be a user’s overall plan for how to manage customer relationships in a more social world.