CASE STUDY

A CRM for  Eduction

A+ Test Prep and Tutoring’s Transformation: How EngageBay Streamlined Operations and Cut Costs

 

 

A+ Test Prep and Tutoring, a well-established educational institution located in Jenkintown, Pennsylvania, has been serving students and families for nearly three decades. Committed to helping students succeed academically and in life, A+ Tutoring faced the challenge of managing their growing customer base efficiently. In this case study, we explore how EngageBay, an all-in-one marketing, sales, and customer support solution, helped A+ Tutoring replace six standalone tools while reducing their monthly costs by a staggering 8X.

 

 

EngageBay offered more than we expected, which was obviously good news for us. We cut down multiple tools and saved hundreds of dollars every month. But what amazed us the most was that moving to EngageBay helped us reach out better and improve brand awareness.

Synopsis: About A+ Test Prep and Tutoring

A+ Test Prep and Tutoring has been a trusted name in the field of college admissions guidance and academic tutoring for almost 30 years. Founded on strong values, they assist students in building the skills necessary for success in both their academic and personal lives. Over time, their reputation grew, resulting in a significant increase in customers and demands for their services.

The Challenge: Multiple Standalone Tools

A decade ago, A+ Tutoring used spreadsheets to manage their customer and lead data due to their smaller customer base. As their clientele expanded, they needed more sophisticated tools to keep pace with the growing demand. Prior to adopting EngageBay, A+ Tutoring employed the following standalone tools:

Clickfunnels – For lead capture and generation.
Unbounce – To design landing pages and gather visitor insights.
Calendly – To streamline appointment scheduling and tracking.
Mailchimp – For launching marketing campaigns and newsletters.
HubSpot Free CRM – For contact management and segmentation.
Freshsales – To manage their sales pipeline.
While these tools initially served their purpose, they led to several challenges, including high onboarding costs, multiple subscription fees, and fragmented customer data.

EngageBay offered more than we expected, which was obviously good news for us. We cut down multiple tools and saved hundreds of dollars every month. But what amazed us the most was that moving to EngageBay helped us reach out better and improve brand awareness.

Solution: EngageBay’s All-in-One Software

To address these challenges, A+ Tutoring embarked on a search for an integrated solution. After evaluating numerous CRM options, they discovered EngageBay. EngageBay offered an all-in-one marketing, sales, and customer support platform that replaced all six standalone tools.

With EngageBay, A+ Tutoring achieved a significant improvement in business efficiency, as the platform provided a centralized CRM database that eliminated data silos. The cost-effectiveness of EngageBay’s Pro plan, priced at only $99 per month with unlimited contact storage, made the transition financially viable. The comprehensive onboarding support and helpful customer service team ensured a seamless migration.

Effect: Positive Impact on A+ Tutoring

EngageBay’s adoption led to increased productivity and revenue for A+ Tutoring. The transition from multiple expensive software tools to a single unified platform streamlined operations, positively impacting their:

Productivity: Leads were efficiently transferred to the sales team.
Customer Support: Representatives had access to complete interaction histories.
First Contact Resolution (FCR) Metrics: Improved by 50% due to the integrated platform.
EngageBay transformed A+ Tutoring into a more productive, efficient, and profit-generating brand.

Above all, this move helped us automate most of our tasks so that we could focus on helping students. Customers were happy, and our brand grew rapidly through word-of-mouth, thanks to EngageBay. Plus, the customer service is excellent, and we’ve been able to contact people easily when we need something to be fixed or answered.

What’s Next?

A+ Test Prep and Tutoring’s success story demonstrates how EngageBay can help organizations streamline operations, cut costs, and improve overall efficiency. If your business faces similar challenges with multiple platforms and soaring costs, reach out to EngageBay. Their all-in-one solution can be the key to simplifying your operations and achieving remarkable cost savings.

For a personalized demonstration of how EngageBay can benefit your organization, contact their product experts today. Experience how EngageBay can become the only business software tool you’ll ever need, all at no cost.