CRM CASE STUDY
A CRM for The Newspaper & Publishing Industry – DigiFabster
Intro
MakeItFast is a fast growing 3D printing service bureau serving a wide range of industries. Their clients range from start-ups to large, well-established companies and span many different markets from automotive and aerospace, to architecture, education and more.
MakeItQuick is an additive manufacturing service bureau located in Newcastle upon Tyne, United Kingdom. The company offers a range of 3D printing services and many different types of plastics, including ABS, nylon and flexible polymers. In addition, MakeItQuick offers several post-processing capabilities from sanding and bead blasting, to painting and assembly.
“Our mission is to bring additive manufacturing to people,” says Mr. Massi. “The idea behind it is to make hiqh quality, digital manufacturing more affordable and readily available to private customers and businesses alike.”
MakeItQuick supports a large portion of the product development lifecycle – from prototyping to small batch manufacturing – and this full-service approach creates significant value for their customers.
- Prototyping and Small-Batch Manufacturing
- OBJECTIVE – Automate front-end tasks like quoting and order management, saving the company money, while allowing it to scale more effectively
- APPROACH – Identify and implement a best-of-breed solution that would allow MakeItQuick to quickly and easily implement web-based software, replacing manual business processes
Challenge
“In the first weeks of our business, we managed everything with phone calls, emails and clunky Excel spreadsheets. We needed an all-in-one, organized system that would allow us to manage clients, quotes, and orders, so we could focus on turning jobs and growing our business.” Marco Massi
Solution
“DigiFabster is the go-to solution when it comes to quoting and CRM for 3D printing service bureaus. We adopted their software shortly after opening our business, and leveraged it to immediately automate much of the redundant, front-end work in our shop.” Marco Massi
MakeItQuick began by reviewing a demonstration of DigiFabster’s software. They needed a solution they could quickly configure and deploy on the company’s order page. In the demo they saw how easy it was to set up pricing and generate an iFrame widget, which they could embed directly on their company’s web site.
MakeItQuick signed up as a customer and began working with the software. In just a few hours they were able to get everything configured and implemented on their site.
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