Discover how Capsule can help you regardless of the industry you're in. From Startups through to Travel Agencies.

Article by Capsule CRM

A travel CRM enables your agency to stay in touch with your customers and prospects. You can also design loyalty programs to incentivize customers to give you more business (and referrals). Generating repeat business from existing customers is far more cost effective than on-boarding new customers. See what Capsule CRM has to offer.

CRM for Travel Agencies

Deliver a remarkable customer experience from enquiry right through to post-trip feedback with Capsule’s simple, yet powerful Travel CRM solution.

Complete view of your customer

All you customers information at your fingertips. Know their preferred locations and favorite hotels, making it easier for you to help them choose their next holiday.

Personalized service every time

Empower staff to deliver personalized experiences every time they connect with a customer by creating step by step processes in Capsule for everyone to follow.

Record all your unique approaches to sales, pre-trip and post-trip tasks so everyone delivers the same level of service.

Win lifelong loyalty

Provide exceptional, personalized customer experiences that keep people coming back to you for all their holiday needs and create positive word of mouth.

Organization for optimum performance

Manage more than your customer relationships in Capsule, store all your business contacts and interactions, making it easy to communicate with everyone in your supply chain.

Improve efficiencies by bringing all your business information in one central hub. No more endless searches for information on emails, notes and spreadsheets, all you have to do is click.

Work on the move

Stay in touch wherever you are with the Capsule mobile app. It’s easy to keep on top of your tasks, sales opportunities and the team’s activity from your mobile phone.