CRM Reading Lounge

Browse The Library For Essential CRM Reading Material

Find all your CRM, Sales, Marketing and related articles and eBooks here. Read informative, inspiring, thought-provoking articles, ebooks and guides to help you with your CRM initiative, increase sales, improve service and run your business effectively and profitably.

So kick off your shoes, put your feet up, and browse.

CRM Magazine Rack

  • CRM Buyer. Helpful information for companies interested in larger CRM systems.

CRM & General Articles

 

September 2023

CRM Articles

  1. Building Brand Loyalty with CRM: Why Tracking Customer Sentiment on Social Media is Key –   SmallBizCRM Staff –  September 4th, 2024
  2. CRM Efficiency Assessment- What It Is and How To Apply ItSmallBizCRM Staff – September 4th, 2024
  3. Customer Success Demystified: The Role of Customer Success Software in Driving Business Growth –  SmallBizCRM Staff – 5 September, 2024
  4. From Novice to Expert: Harnessing the Power of CRM in Your Digital Marketing Journey –  SmallBizCRM Staff – September 5th, 2024
  5. From Social Media Addiction to Work Efficiency: How a CRM for Time Management Can Transform Employee Productivity –  SmallBizCRM Staff – September 5th, 2024
  6. Is Your Business in Crisis? Discover the Red Flags and Harness the Power of CRM for a Turnaround –  SmallBizCRM Staff – September 5th, 2024
  7. Unlocking Business Potential: Big Data Revolutionizing Small Business CRMSmallBizCRM Staff – September 4th, 2024

August 2024

CRM Articles

July 2024

Affiliate Marketing Articles

CRM Articles

June 2024

Affiliate Marketing Articles

CRM Articles

May 2024

Affiliate Marketing Articles

CRM Articles

 

April 2024

CRM Articles

 

March 2024

CRM Articles

 

February 2024

CRM Articles

January 2024

CRM Articles

December 2023

CRM Articles

November 2023

CRM Articles

 

Additional CRM Resources

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  • Peppers & Rogers Group. This dynamic duo wrote the book on 1 to 1 Marketing. Corporate stuff. Borrow from their strategies and best practises and apply them to your small business CRM applications.
  • Bitpipe. Resource for CRM related white papers and more.

Useful Documents

Additional CRM Articles

CRM 101

  • Your CRM 101 Primer To Selecting & Implementing Small Business CRM Solutions. What is a CRM? What CRM is going to work for you? – Updated January 2024
  • SmallBizCRM Staff  Updated January 2024
  • Managing CRM Presentations. Here are a few tips to help you get the most out of the CRM presentation: SmallBizCRM Staff  Updated January 2024