Best CRM Solutions for Automotive Industries/Car Dealerships
Why would someone in the Automotive Industry need a CRM? Despite the industry’s size, there are few CRM software suites tailored specifically to meet the needs of this industry. Dealerships are traditionally extremely conservative in their use of technology, and even the largest and most modern dealer groups boast a tiny fraction of OEM resources and reach a small minority of the customer base. A good CRM, specifically designed for this industry, could drive out bad sales and marketing efforts, assist with customer management and boost profits.
Capsule does an amazing job of putting so much functionality into such an inexpensive, simple relationship management…
AutoStar Solutions DMS is a web-based car dealer software system that provides everything needed to build a customized solution for a dealership, finance company, auto wholesale, and/or retail business. AutoStar Solutions includes F&I, desking and scoring, inventory management, notes receivable, related finance company, finance company, credit reporting, queued collections, online payment systems, digital dashboards, service and repair, integrated accounting, with laser forms in most states. AutoStar is not just another dealership software provider. Employees and users stand united in the pursuit of being the best. Pricing starts at $99 pm.
Auto Jockey CRM is an automotive CRM management tool offering dealers tools to manage their showroom, internet department and business development centers. Different processes are integrated to allow departments to function seamlessly. Auto Jockey CRM provides customer data capture, manager monitors, automotive DMS integration, Do Not Call Registry validation, and administrative control to the dealership. Auto Jockey CRM provides the tools to capture customer activity and information to evaluate an automotive dealership. Auto Jockey CRM has been designed using scalable enterprise architecture built on the Microsoft.NET platform providing the latest in technological advances.
Ideal Contact Manager/CRM for the smaller car dealerships, regular car or automotive sales persons. Car Sales Organizer Deluxe is a Car Sales software solution for car dealers, car salespeople. Helps car dealers to organize, catalogue, and manage all your car and customer related information. You can access your auto customer details, keep contact notes, track and manage car sales opportunity, create car sales summaries and client reports. Intuitive and simple to manage your old and new car sales. Includes databases: Car Customer, Car Notes, Car Web Resources. Allows you to create customized car customer management solutions. Pricing starts at $75 with a free trial.
CarShipIO, a feature rich US auto transport software provider, offers users smart web and mobile tools to run an Auto Carrier business more efficiently while saving time and money. Just enter your trucks and few of your customer records and start saving time right away, while being better organized. With this software system you can avoid regulation compliance problems, generate Invoices and BOLs, manage loads and arrange trips. It also allows you to provide better estimates, send notifications to your customers, find new customers and generate more business. Four pricing plans are available to cover businesses of different sizes and with different needs. The basic starter plan is $19 per month. A free version and free trial are available.
DataCar CRM allows car dealers to announce the most pertinent offers by taking all parameters into account: new and used vehicle stocks, catalogue prices, purchase prices, campaigns and promotions, trade-ins, repairs, additional costs. This CRM system, dedicated to car sales, also serves to increase the rate of converting leads into offers and orders thanks to an efficient processing system. DataCar CRM provides for better control over the car dealership’s marketing-related costs as the result of more narrowly-targeted campaigns and appropriate investment amounts. Pricing starts at $23.50 per user per month with a free trial on offer.
Started in 1994, Dealer.com, a Dealertrack Technologies Solution, provides an integrated platform of Inventory, Advertising, Website and CRM products which allow OEMs, dealer groups, retailers and agencies to better engage and connect with customers. Dealer.com is the automotive industry’s provider of a streamlined and intuitive solution for managing dealership marketing and operations. Dealer.com was bought out by Dealertrack in 2013.
DealerMine is a dealership CRM – catering to all of a dealership’s departments. The DealerMine approach to CRM is simple; it believes in building a personalized, one-to-one relationship with customers. With over 15 years in the industry, they are well-known for leveraging dealership’s existing customer relationships to increase their service and sales business. Each of the products are tightly integrated for ease of use and flexibility. By using their Service CRM and Sales CRM, relationships in dealership data can be found. DealerMine helps dealerships add value to and extract value from those relationships over time.
DealerPeak was founded in 1999 with the goal of providing Automotive Dealerships better technology solutions at lower costs while providing results. DealerPeak solutions include CRM, Desking, Digital Marketing and Transactional Websites that work on a unified Web-based platform.
Founded in 2004 DEALERS CLOUD provides a complete dealer management system, inventory distribution and Internet marketing services to independent automotive dealerships nationwide. DEALER’S CLOUD provides cloud-based DMS (SaaS), for management, sales, accounting, and marketing.
DealerSocket CRM, a CRM for auto dealerships, has features to manage sales, service and marketing. The sales module offers features that administer fresh ups, phone ups and Internet leads. It can be put to use to oversee “Daily Workplans” of the salesforce to expediate customer buying process. The DealerSocket Marketing module provides a tool that allows communication with all prospects and customers. The database can be built to target prospects and return customers and reduce marketing expenses. DealerSocket’s Marketing Module will help develop a focus on what is working.
Dominion Dealer Solutions supplies car dealers with a range of tools intended to optimize lead generation, customer retention, and inventory management. Dominion Dealer’s Solutions mission is to help car dealers attract, retain and customers for life using their technology solutions. Through their Progressive Retail Solutions™, car dealers can realize new business efficiencies and marketing tools not available in legacy products on the market today. Their innovative, web-based customer relations (CRM) and dealer management systems (DMS), with actionable intelligence from the Microsoft Dynamics platform are just the start. The DominionCMX platform enables automotive dealers and manufacturers to enhance customer experience, increase revenue and profits, and drive operational efficiencies.
For over a decade iMagicLab has been an innovator in Customer Relationship Management solutions for automotive dealerships with DealerCRM and CRMSuite. Their primary mission has always been to connect dealerships with prospective customers through the use of technology. At the same time they try to ensure that their dealer partners receive support and a return on the CRM investment by servicing and delivering more cars. iMagicLab’s CRM software for the Automotive Industry offers elbow to elbow training and customised support while still delivering a personal touch to their dealer partners along with products and services.
Founded in 2004 The MenuSys® solution utilizes technology through real-time service contract rating with e-contracting for availability and reliability. They provide sales, finance and service menus along with comprehensive real-time reporting and goal tracking in one complete sales solution. Pricing is available on application from the website.
MMIT provides truly scalable customer relationship management tools that integrate and cleanse lead data from many sources to provide sales and marketing teams a holistic, real-time view of the sales pipeline The company’s expertise lies not only in lead management, but also in data quality and logistics, user interface and Web services deployment, data analysis, and marketing and IT consulting. MMIT approaches CRM data with exacting precision and helps global clients.
SalesEDGE is a web based online lead-management tool. This is a comprehensive customer retention solution that enables a management team to track all points of customer interaction for conversion. The design and functionality makes it easy for your sales force to develop automotive CRM discipline that will profit potential. The creation of detailed plans for each sales team member to maximize customer outreach and sales and business plans that automatically update with real-time performance metrics come with this software. A showroom management menu provides calculation tools for providing quick quotes.
Siebel Automotive is a front-office automation application specifically designed for the automotive industry. Using Siebel Automotive, manufacturers, importers, distributors, and dealers can respond to the needs of retail and fleet customers by telephone, in person, or over the Web. They can offer customers financing, leasing, and insurance options while customers configure vehicle orders online, at the dealership, or with a fleet sales representative. Siebel Automotive also allows all participants in the factory-to-dealer-to-consumer value chain to collaboratively share information, working together to deliver vehicles to customers, and cooperatively gain a better understanding of customers and their needs.
A developer of Internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, VinSolutions provides 24/7 dealership sales and marketing information to clients anywhere Internet access is available. In addition to CRM, ILM and Inventory Control products, VinSolutions builds custom dealership Web sites, uploads inventory photos and offers clients training and consulting services, as well as valuable customer support. Connect CRM by VinSolutions is built for dealerships.
Founded in Melbourne, Australia in 2002, Vital Software was established with the release of its flagship product, ContactTracker. Vital Software is a provider of data driven solutions for the automotive industry. Their customers include best of breed OEM, dealer groups, dealership businesses, assistance in the areas of CRM, Lead Distribution, CSI Management, Service and Parts Performance reporting, and more. Our offices are located in Australia and the United Kingdom.