CRM and Mobile CRM Platforms for Restaurants
A restaurant CRM platform that integrates directly into your POS system will help you stay in touch with guests, personalize your messaging based on their behavior and preferences, and help you keep them coming back. An integrated CRM system will also assist you to have everything in one place, allowing you to make better decisions about how you market your business, to whom, when, and for what reason.
BELOW ARE A LIST OF RECOMMENDED CRMS FOR THIS INDUSTRY
EngageBay CRM
EngageBay is a powerful all-in-one customer engagement platform that can be a game-changer for restaurants. With features such as marketing automation, email campaigns, and customer segmentation, EngageBay can help restaurants to effectively reach out to their customers and boost their revenue. Restaurants can use the platform to send personalized emails to their customers, create targeted marketing campaigns, and track the effectiveness of their efforts through detailed analytics. EngageBay’s customer segmentation capabilities can help restaurants to identify their most loyal customers, and create targeted promotions and incentives to keep them coming back. Additionally, EngageBay’s appointment scheduling feature can make it easier for restaurants to manage reservations and reduce wait times. With EngageBay, restaurants can streamline their customer engagement efforts, improve customer satisfaction, and ultimately drive more business.
Keap CRM
Keap is a suitable CRM for businesses in the restaurant and food trade due to its customer management features that help improve customer engagement and retention. Its automation features enable businesses to manage reservations, send personalized messages to customers, and track feedback. Keap’s integration with popular apps like OpenTable and Mailchimp provides a flexible and powerful solution for businesses to engage with customers and grow their brand. Its reporting tools offer valuable insights into customer behavior and help businesses make data-driven decisions to improve their operations. Moreover, Keap’s mobile app allows businesses to manage customer relationships on-the-go, making it a versatile and user-friendly solution for the restaurant and food trade.
Capsule CRM
Capsule CRM is a good fit for businesses in the restaurant and food industry as it provides a comprehensive and easy-to-use customer management system. Its customizable pipelines allow businesses to track leads, opportunities, and customer relationships, while its powerful automation features streamline the sales process and improve efficiency. Capsule’s integration with popular apps like Mailchimp and Xero provides a flexible and powerful solution for businesses to engage with customers and manage their finances. Moreover, Capsule’s mobile app enables businesses to manage customer relationships on-the-go, while its customizable reporting tools offer valuable insights to help businesses make data-driven decisions and improve their operations.
Hot Schedules
Online restaurant staff scheduling and labor management software by HotSchedules provides intuitive, web-based employee scheduling and forecasting tools that help control labor costs, improve communications, and maximize productivity. Created by restaurateurs, HotSchedules currently serves customers from local independents to national and international chains. Web-based scheduling, robust communications, and – with optional POS Integration – advanced sales forecasting too. This system is also perfect for labor management and cost control.
Punchh
Punchh created the industry’s first Mobile CRM platform for restaurants. Punchh delivers private-label mobile apps and a mobile CRM platform that helps brands engage guests on their smartphones (loyalty, payments, ordering, gaming, surveys, reviews, referrals etc.), gather transactional/demographic insights, and leverage this data to drive increases in same-store sales & profitability. Punchh’s mobile solution is not a network, or a one-size-fit-all solution. It works for restaurants so they can engage their customers with their own branded mobile app. Punchh integrates with social networks, operators’ point-of-sale (POS) systems, email solutions, and analytics tools to gather 360 insights about their customers.
Openbravo
Openbravo was started in 2006 by a group of digital entrepreneurs in Pamplona, Spain. This is a feature rich, robust Cloud POS and Retail Management solution designed for retailers and restaurateurs to manage rapidly changing business needs more efficiently. OpenBrave is a multichannel retail business that enables user to place more focus on business differentiation. This can be achieved due to highly flexible and extendible commerce technology platform, which is mobile-enabled and cloud-ready and can be adopted as a store solution with mobile POS or as an all-in-one Retail ERP. Pricing is available on application.
ResDiary
ResDiary is an online reservation system, built to help manage a restaurant effectively and efficiently. Not only will it deliver full service, yield and table management, but it will also help build customer databases and online profiles. Over the years they have earned a reputation for a product that is fully featured and easy for restaurateurs and their staff to adopt within their operations. The system is simple to use and efficient. Something that makes this product highly recommendable is that it can be truly international, demonstrated by the number of countries now operating ResDiary systems.