Best CRMs for Customer Service & Help Desks

Customer Service is an integral part of any business. Good customer service will make people feel valued and important. Happy customers not only boost the image of the company they also boos productivity and profits.

LiveAgent

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Launched in 2007, LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. A free version and free trial are offered.

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Maximizer

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Maximizer offers a suite of products with capabilities such as sales, marketing automation, contact management, cloud-based data storage, and a companion mobile application. They aim to provide customers with four core services: resolve cases faster, improve sales team productivity, increase customer retention, and optimize performance.

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LiveAgent

LiveAgent have a built-in CRM. While it’s not a classical CRM for managing pipelines, it can be described as a database of customers who get in touch with a company while getting supported by agents. LiveAgent realised that customers that feel valuable and important can greatly boost the  image of a company and help increase their profit margin. This is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. LiveAgent has a free version and offers a free trial. The paid version starts at US$15,00/month.

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Creatio

Creatio’s intelligent full-cycle service management platform equips users with a solution that keeps all of their customer-related data in a single location and makes it easy to share that data with collaborators as needed. The platform also includes case management, AI, customer profiles, omnichannel, knowledge base, ITSM, contact center, chatbot, productivity management, and other customer services tools. There are two versions of the Creatio platform that companies can choose from based on their specific needs and budget.

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Freshworks

 

Freshworks CRM allows customers to take advantage of its sales pipeline management and built-in phone and email capabilities. The software provides access for an unlimited amount of users, unlimited contact storage, mobile application access, and many other features. Freshdesk, the customer service toolset offered by Freshworks, aims to simplify the support process. Features include agent collision detection, canned responses, team inbox, parent-child ticketing, and much more. Native email, phone, and chat capabilities make this solution a good choice for any company.

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HappyFox

 

HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. HappyFox is easy to setup and offers an intuitive interface.

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Salesforce

 

Salesforce offers an expansive suite of business apps, most notably the Sales and Marketing Clouds, Analytics Cloud, App Cloud, and IoT services. This vendor’s Service Cloud gives users the insight to understand their customers and streamline their workflow. Agents can utilize productivity tools like macros, keyboard shortcuts, and ready-to-use templates. During active cases, agents have access to recommended articles and optimized article search for additional information and assistance. Users can also customize and automate any service or approval process.

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