Best CRMs for Customer Service & Help Desks

Customer Service is an integral part of any business. Good customer service will make people feel valued and important. Happy customers not only boost the image of the company they also boos productivity and profits.

LiveAgent

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Launched in 2007, LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. A free version and free trial are offered.

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Maximizer

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Maximizer offers a suite of products with capabilities such as sales, marketing automation, contact management, cloud-based data storage, and a companion mobile application. They aim to provide customers with four core services: resolve cases faster, improve sales team productivity, increase customer retention, and optimize performance.

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SmallBizCRM

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LiveAgent

LiveAgent have a built-in CRM. While it’s not a classical CRM for managing pipelines, it can be described as a database of customers who get in touch with a company while getting supported by agents. LiveAgent realised that customers that feel valuable and important can greatly boost the  image of a company and help increase their profit margin. This is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. LiveAgent has a free version and offers a free trial. The paid version starts at US$15,00/month.

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