Best CRMs for Ecommerce
E-commerce is the buying and selling of good or services via the internet, and the transfer of money and data to complete the sales. It's also known as electronic commerce or internet commerce. For every eCommerce business, it’s vitally important to keep track of customer relationships. Once your business reaches a certain size, that task becomes virtually impossible without a professional eCommerce customer relationship management system, ECRM for short.
BELOW ARE A LIST OF RECOMMENDED PRODUCTS FOR THIS INDUSTRY
Capsule CRM
Capsule CRM has been designed for businesses that have between 10 and 1,000 employees …
Capsule CRM has been designed for businesses that have between 10 and 1,000 employees – most of the eCommerce businesses fall into that category. Around the world, there are currently 15,000 companies using this platform, so it definitely has a good reputation. Capsule can also be integrated with popular apps that your eCommerce store might be using, including Zapier, MailChimp, Google Data Studio, and Google G Suite. The selection of features in Capsule are standard but cater specifically to eCommerce businesses Among them are sales forecasting. lead management, source tracking, pipeline management, nd much more.
Keap
Keap is a solid CRM choice for small to medium-sized e-commerce businesses …
Keap is a solid CRM choice for small to medium-sized e-commerce businesses, offering an all-in-one platform with CRM, marketing automation, and basic e-commerce tools. It combines contact management, email marketing, sales pipelines, order tracking, and shopping cart functionality, reducing the need for multiple systems. Its robust automation enables personalized email campaigns based on customer behavior, while sales funnel management streamlines lead capture and follow-ups. Though Keap includes basic inventory tracking, it may not be sufficient for large stores with complex needs. It integrates with popular e-commerce platforms and payment gateways for added flexibility. However, businesses with extensive product catalogs may find its e-commerce features limiting. Additionally, its comprehensive capabilities come with a learning curve, making it less intuitive than simpler CRM options. Overall, Keap is best suited for e-commerce businesses seeking a unified system for customer management, sales, and marketing automation.
LiveAgent
LiveAgent can help you take your eCommerce website to the next level. Turn website visitors into …
LiveAgent can help you take your eCommerce website to the next level. Turn website visitors into paying customers, provide them with advice and help them decide about buying your products straight from your dashboard. Live chat is one of the fastest ways your customers can reach you straight from your website. Customers want to feel valued and important. Many companies were “forced” to move their operations online due to the pandemic and realized that live chat would be a game-changer for their success. With LiveAgent you can guide your prospects and customers through your e-commerce store’s sales funnel.
monday.com
monday.com
Streamlining your sales funnel and improving customer relations for an outstanding online reputation is made simple through Monday’s E-commerce CRM tool. This is a feature rich, affordable CRM that also offers third party integrations.
monday.com is a powerful project management and workflow automation platform that is ideal for ecommerce businesses. With its visual and collaborative interface, it enables efficient team collaboration, task tracking, and project management. Customizable templates, integrations with popular ecommerce tools, and real-time updates make it a versatile tool to streamline ecommerce operations, boost productivity, and drive business success.
EngageBay
EngageBay
EngageBay CRM is a valuable tool for ecommerce businesses, offering comprehensive features such as contact management, email marketing, automation, and sales tracking. Its all-in-one platform enables businesses to manage customer relationships effectively, automate marketing campaigns, track sales pipelines, and gain insights to optimize ecommerce operations, resulting in improved customer engagement, increased conversions, and enhanced business performance.
Pipedrive
Pipedrive
For a reliable E-commerce CRM tool that handles everything your business needs for your CRM strategy, Pipedrive is a popular choice offering features such as email marketing, order and quote management and more. Lead generation integration with software such as snapAddy, Adlots, and Leadboxer is also offered.. Four payment options are available.