Best CRMs for Ecommerce

E-commerce is the buying and selling of good or services via the internet, and the transfer of money and data to complete the sales. It's also known as electronic commerce or internet commerce. For every eCommerce business, it’s vitally important to keep track of customer relationships. Once your business reaches a certain size, that task becomes virtually impossible without a professional eCommerce customer relationship management system, ECRM for short.

LiveAgent

4.3

LiveAgent can help you take your eCommerce website to the next level. Turn website visitors into paying customers, provide them with advice and help them decide about buying your products straight from your dashboard. Live chat is one of the fastest ways your customers can reach you straight from your website. Customers want to feel valued and important. Many companies were “forced” to move their operations online due to the pandemic and realized that live chat would be a game-changer for their success. With LiveAgent  you can guide your prospects and customers through your e-commerce store’s sales funnel.

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Capsule CRM

4.8

Capsule CRM has been designed for businesses that have between 10 and 1,000 employees – most of the eCommerce businesses fall into that category. Around the world, there are currently 15,000 companies using this platform, so it definitely has a good reputation. Capsule can also be integrated with popular apps that your eCommerce store might be using, including Zapier, MailChimp, Google Data Studio, and Google G Suite. The selection of features in Capsule are standard but cater specifically to eCommerce businesses  Among them are sales forecasting. lead management, source tracking, pipeline management, nd much more.

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Zoho CRM

4.3

Zoho CRM software for eCommerce serves clients in 180 countries. This software can transform your business by converting leads and improving customer engagement and revenue growth. Zoho CRM offers a range of pricing plans to suit a variety of users and has been designed to empower organizations of all sizes. A free version is available. It also offers a range of features so you can even create your own bespoke version of Zoho CRM. An advantage of using Zoho CRM for your eCommerce business is that the standard and advanced features makes your system very extensible and easy to integrate with multiple other Zoho products.

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LiveAgent

Customers want to feel valued and important. Many companies were “forced” to move their operations online due to the pandemic and realized that live chat would be a game-changer for their success. With LiveAgent  you can guide your prospects and customers through your e-commerce store’s sales funnel.

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Keap CRM

Keap is equipped with easy-to-use tools for client and lead management, sales and marketing automation, email marketing, sales pipeline management, reporting, and analytics and many more essential features. It also offers ecommerce tools for quotes, invoicing, order processing, and payments.

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EngageBay

Engagebay is a CRM software for your e-commerce business. It is a most economical software with all-in-one service. Catering to more than 28000 clients globally, you can find everything you need from this one CRM. You will get CRM software, Marketing Automation, Help desk software, and live chat software in one place.

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