ReadyCloud CRM Review

"CRM for your E-commerce World"

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  • Product Features
  • Calendar Management
  • Contact Management
  • Customer Management
  • Data Management
  • Inventory Management
  • Notes
  • Order Management
  • Reporting
  • ROI

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Premium Subscription

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Mobile Access

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  • Expert Review

The ReadyCloud CRM suite is a great solution for small to mid-size ecommerce companies focused on gaining new customers and turning them into loyal customers. With a starting price of $24/month per user, ReadyCloud offers a wide variety of functions for online stores, such as contact and order management, advanced reporting, and user-friendly calendar and notes tools. It also easily integrates with popular ecommerce services (marketplaces, shopping carts, etc.), including Amazon, eBay, Shopify, 3dcart, BigCommerce, WooCommerce, and others.

ReadyCloud – Getting Started

I was immediately impressed that my free trial did not require entering any credit card information, but I was sceptical when I saw I only had two weeks to use the service. How much can you possibly do in just two weeks? As it turns out, you can do a lot.

Upon entering the user dashboard, ReadyCloud prompts you to add your sales channels from these options: eBay, Amazon, Shopify, BigCommerce, WooCommerce, 3dcart, SkuVault, aAce and Magento. The whole process took about five minutes, and I explored the other features while ReadyCloud informed me it was creating customer profiles based on the data being imported.

I added MailChimp right away, but ConstantContact is another option. There are also premium plugins for shipping and returns called ReadyShipper and ReadyReturns. Respectively, ReadyShipper’s draw is its Flat Rate Select pricing that saves online retailers significant costs using Priority Mail. ReadyReturns, on the other hand, offers “Prime-like” automated returns touted for their convenience and ease. The service allows customers to print their own shipping labels and choose from multiple worldwide carriers.

ReadyCloud – App Store

With the shipping calculator on ReadyCloud’s site, I tested its cost-reducing claims and found I’d save at least $1 per box shipped even to a neighbouring state. The reduced rates only apply to shipments under 20-pounds, but as an apparel seller, I didn’t see this as an issue.

My store’s return rate is fairly high due to sizing, fit, etc. So I was curious about ReadyReturns. I was looking to make the painful process easier because manually keeping track of all orders with spreadsheets is time-consuming and labour-intensive.  ReadyReturns offers users the ability to set their own rules, such as window of time, restocking fee, or submission of return reason. You can choose from domestic and international carriers and set one as the default in the user dashboard.

In two weeks, I had a wealth of data about my customers, all within ReadyCloud’s CRM suite. The instant reporting and the customer profiles were my favourite features, and the cheap shipping allowed me to reallocate spending. Overall, this was the solution that I needed for my small business.

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