Brand Embassy

Also have offices in Boston, San Diego, London and Dubai.
Product Information

Brand Embassy aims to fill a gap in the existing CRM market. They are an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service.  Most existing CRM platforms fall into one of two categories legacy helpdesks that have social and live chat add-ons or marketing-first solutions designed for running campaigns and building online communities. Brand Embassy offers a dedicated customer service solution that provides a seamless customer experience across any digital channel – public or private.  This solution unifies all digital customer service channels and uniquely matches customers with the best possible service agent in real-time. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.  Two pricing plans, Enterprise and SME are available. A free trial is offered.

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