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Much like the art of Zen, the path to customer service excellence is a continuous journey that involves product, people and practice. Zendesk takes [...]
Address:
United States of America, 1019 Market Street San Francisco, CA 94103
Description:

Much like the art of Zen, the path to customer service excellence is a continuous journey that involves product, people and practice. Zendesk takes customer communication from anywhere,your website, email, phone, Twitter, Facebook, and chat and turns it into a ticket. Your support team sees everything in one place -  your customer uses the channel they prefer. Zendesk is a leading cloud-based customer service software solution. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost. Pricing for Zendesk starts at  $1.00/month/user. A free trial is available.

Xero is an online accounting software for small businesses and their advisors. Xero is designed to be fun and easy to use as well as [...]
Address:
Australia, New Zealand, United Kingdom, United States
Description:

Xero is an online accounting software for small businesses and their advisors. Xero is designed to be fun and easy to use as well as making key business information accessible in real-time for better decision making. Collaborate with your financial advisors and save precious time with automated bank feeds and real-time reports. Choose from hundreds of Xero add-on partners to build the cloud platform you need to run your business. Three plans are offered starting at $20 per month. A 30 day free trial is available.

X2Engine is an open source sales CRM software company which designs and builds X2CRM, a marketing, sales and customer service application. X2Engine’s primary [...]
Address:
United States of America, 501 Mission Street Suite #5 Santa Cruz, California 95060
Description:

X2Engine is an open source sales CRM software company which designs and builds X2CRM, a marketing, sales and customer service application. X2Engine’s primary goal is to provide a comprehensive, cost-effective and easy-to-use, sales, marketing, and customer service system for businesses which heavily leverage their web sites to retain and acquire customers. This allows X2CRM customers to see value and a return on investment relatively quickly while also giving them the flexibility to grow and utilize X2CRM’s rich functionality without having to purchase and integrate additional modules or applications for capabilities such as marketing automation or process management. Pricing starts at $14 per user per month for the Cloud version and $68 per user per year for the downloaded version.

Product Features:
  • Business Card/Badge Scanning
  • Calendar/Reminder System
  • Campaign Management
  • Document Storage
  • Email Marketing
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Live Chat
  • Marketing Automation/Integration
  • Mobile Access
  • Pipeline Management
  • Prospecting Tools
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Territory Management
Vtiger CRM is a fully open source CRM software solution with a worldwide community of developers and users. It includes modules to manage leads, [...]
Address:
United States, 351 King Street, #436 San Francisco, CA 94158
Description:

Vtiger CRM is a fully open source CRM software solution with a worldwide community of developers and users. It includes modules to manage leads, sales opportunities, quotes, invoices, support tickets, knowledge base, inventory and more. Vtiger makes adaptable, cost effective, and easy to use cloud and on-premise CRM applications for small to medium sized businesses. While Vtiger is based on SugarCRM, it's not a feature-for-feature clone. It has all of the core functions found in SugarCRM, but is missing some collaboration, task management, and third-party integration features out of the box. Like the Community edition of SugarCRM, Vtiger packs the features smaller organizations need and it's extensible via add-ons. Pricing starts at $10 per user per month with a 15 day free trial. A free trial is available.

Website:
VIENNA Advantage is an open source ERP and CRM on the cloud that delivers the precise blend of productive business features and an innovative [...]
Address:
Germany, Bohlenskamp 21 26340 Zetel
Description:

VIENNA Advantage is an open source ERP and CRM on the cloud that delivers the precise blend of productive business features and an innovative and future-oriented structural design and solution approach. VIENNA’s product portfolio range proffers solutions that you would need to equip your enterprise with, incorporated into a single podium. VIENNA Solutions knows both the sides of an ecosystem with Product development and service delivery. This mixture helps them to know the focus of the customers and create solutions that really help customers. A free trial and free version are available.

Product Features:
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation/Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Task Management
  • Territory Management
Recommended SuiteCRM is an open source, customisable CRM platform serving the needs of small to large enterprise businesses. [...]
Address:
The Steeple, King Street Stirling, Stirling FK8 1DT, Scotland
Description:

Recommended SuiteCRM is an open source, customisable CRM platform serving the needs of small to large enterprise businesses. The application can be run locally or cloud-based. It has no user fees or restrictions on number of users. It is free to download, alter and distribute. Its foundations are steeped within the last updated version of SugarCRM Community Edition. SuiteCRM was originally created by SalesAgility as a fork to the SugarCRM CE after Sugar’s abandonment of maintaining the community editions and only updating its paid for solution. SalesAgility, who were one of the largest UK Sugar consultancies, decided to continue to develop open source CRM solution and have supercharged this SugarCRM version. A range of modules have been added onto the original version of the software. Multifunction reporting modules have been created and added. With SuiteCRM, users can create business process models and design flexible and automated actions. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress, and support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when issues have been addressed and resolved. SuiteCRM underwent a major UI overhaul with a new theme being created called SuiteP.

Phone: 01786 585 499
Website: