Highly Recommended. Web-based CRMs such as Capsule CRM are viable alternatives to on-premise CRM. The cost of on-premise CRM makes it less suitable for SMBs. Today, business is no longer confined to the office or any particular place. With the introduction of 3G services and Wi-Fi, a majority of businesses are slowly shifting to mobile platforms. Many SMBs have their own mobile sales force that taps opportunities wherever possible. The user experience in Capsule is one of its strongest points. The interface is  intuitive and simple, while still offering flexibility and powerful features. This is really important, as the rather cliched phrase “ease-of-use”, is actually the biggest reason affecting user acceptance and adoption, or lack thereof. Free for up to 2 users. A 30 day free trial is available Please visit website for updated pricing.