Product Features:
  • Specific for Customer Support & Help Desk
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Call Monitoring
  • Call Logging
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • eCommerce
  • Email Management
  • Inbound Call Center
  • Interaction Tracking
  • IVR / Voice Recognition
  • Live Chat
  • Manual Dialer
  • Messaging
  • Multi-Channel Communication
  • Real-time Chat
  • Reporting
  • Reporting/Analytics
  • Customizable Reports
  • Social Media Integration
  • Workflow Automation
Polus Tower I Vajnorska 100/A, Bratislava,, Slovakia 83104, SK
Product Information

LiveAgent is not a traditional CRM. They realised that impeccable Customer Support that makes customers feel valued and important is key to a company’s image and also boosts profits in the long run. They offer a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. LiveAgent has a free version and offers a free trial. The paid version starts at US$15,00/month.