- Calendar/Reminder System
- Campaign Management
- Contact Database
- Contact Import/Export
- Contact Management
- Contract Management
- Customer Service Analytics
- Customer Support Tracking
- Document Storage
- Email Marketing
- Email Response Control
- Estimates/Proposals
- Interaction Tracking
- Internal Chat Integration
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Scoring
- Lead Segmentation
- Marketing Automation/Integration
- Mobile Access
- Performance Metrics
- Pipeline Management
- Prospecting Tools
- Quotes/Proposals
- Segmentation
- Self Service Portal
- Search/Filter
- Shared Contacts
- Social Media Integration
- Source Tracking
- Task Management
- Territory Management
Highly Recommended SugarCRM’s open source architecture allows companies to customize and integrate customer-facing business processes to build and maintain profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers’ security, integration and configuration needs. SugarCRM enables businesses to create customer relationships with an innovative, flexible and affordable CRM solution. The company places the individual at the center of its solution helping businesses transform the customer experience. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. A full pricing guide is available on the website.