Crust CRM Review

"Crust CRM is the highly flexible, scalable and open source Salesforce alternative, that enables you to sell faster and interact with leads, clients and team members easier then ever before."

View ProfileTop CRMs
4.4
Updated : 7th October, 2024
  • Product Features
  • Charts
  • Custom Dashboards
  • Custom Views
  • Customer Profiles
  • Deal Rooms
  • Drag & Drop
  • Integrations
  • List Management
  • Modules
  • Peripheral Workflow Engine
  • Reporting
  • Reusable Customer IDs
  • Social Logins
  • Standards-based IAM
  • Workflow Management

Free Demo

Pricing starts from

POA

Free Subscription

Premium Subscription

Amount of users

5+

Training/Documentation

Online Support

Mobile Access

  • Screenshots
  • Review

Each business is unique, requiring a CRM solution tailored to its size, client base, and industry niche. Finding the ideal CRM for every business across various sectors is unlikely, which is why it’s essential to consider a company’s specific needs before making a decision. Before committing to Crust CRM or any other CRM platform, businesses should evaluate whether the software’s functionality aligns with their needs. Is a straightforward tool with essential features sufficient, or will more advanced capabilities for large enterprises be necessary? Additionally, industry-specific tools could be vital to some organizations. By asking these questions, businesses can ensure they find a cost-effective and reliable solution that meets their needs.

What is Crust CRM?

Crust CRM is a highly configurable, cloud-based, open-source CRM platform designed to integrate seamlessly with thousands of third-party systems. It offers customizable modules, full customer profiles, and advanced identity and access management (IAM) capabilities. The platform includes an enterprise messaging tool for smooth collaboration and an automated workflow engine to streamline business operations. With Crust CRM, businesses can build a responsive workspace that supports social logins and secure messaging, creating a more efficient communication system.

Crust CRM Benefits

Pre-built Modules

Crust CRM comes with thirteen out-of-the-box modules, enabling users to leverage the platform’s capabilities immediately after implementation. These modules can be used as-is or customized using the drag-and-drop module editor, offering flexibility to fit any business’s unique needs.

Enterprise Messaging Tool

The integrated messaging feature enhances collaboration by providing a secure workspace for teams. Its familiar interface, reminiscent of Slack, allows for easy communication, file sharing, and lead conversations, driving productivity across various departments.

Unified Workspace

Crust CRM simplifies sales and customer relationship management through its integration with popular tools like G Suite, Zendesk, and Squarespace. Its workflow automation enhances daily operations, helping businesses increase efficiency and streamline processes.

Robust Security with Standards-based IAM

Crust CRM takes security seriously with its dedicated Crust IAM platform. This allows administrators to manage user roles and permissions, ensuring secure access to files and sensitive data.

Key Features of Crust CRM

  • Modules
  • Custom Dashboards
  • Custom Lists & Views
  • Complete Customer Profiles
  • Reusable Customer IDs
  • Social Logins
  • Deal Rooms
  • Peripheral Workflow Engine
  • Reports
  • Integrations
  • Standards-based IAM

Why Crust CRM is Leading the Open Source CRM Landscape

Crust CRM has positioned itself as a competitive open-source alternative to CRM giants like Salesforce and Microsoft Dynamics, offering its own innovative approach that integrates identity management, communication, and business logic. Here’s what sets Crust CRM apart:

  1. Unparalleled Focus on Identity
    With its deep understanding of Customer IAM and over 50 authentication sources, Crust CRM ensures full compliance with GDPR standards while offering robust identity management capabilities.
  2. Customer Engagement at the Core
    Crust CRM doesn’t just track records; it helps businesses engage with their customers, offer new services, and manage permissions effortlessly.
  3. Scalability Without Downtime
    Built with modern cloud technology using Golang and Vue.js, Crust CRM is scalable for any organization, offering a seamless transition as the business grows.
  4. Business Logic Ownership
    Unlike many platforms that lock users into expensive services, Crust CRM gives businesses full control of their logic through its JavaScript engine. Users have access to the underlying code, ensuring flexibility and avoiding vendor lock-in.
  5. Seamless Software Ecosystem Integration
    With extensive APIs, Crust CRM can easily integrate with existing software ecosystems, creating a consistent and unified platform experience.
  6. Powered by Low-Code Customization
    Customizing Crust CRM is made simple through its low-code platform, Corteza. This makes it easier than ever for businesses to develop responsive CRM solutions tailored to their specific requirements.

Crust CRM isn’t just another open-source CRM. It champions openness and standardization, providing a flexible and extensible platform that adapts to the evolving needs of businesses. As customer demands for speed and accuracy increase, Crust CRM ensures businesses can meet these expectations efficiently.