Best SMB CRM Software Solutions
If you are seeking CRM solutions for your small medium business (as opposed to small business), this page of the best SMB CRM software solutions is for you, but would generally be overkill and beyond the budget of the small guys. A Small/Medium sized business is defined, in the US anyway, as a business of between 20 to 150 employees, or a revenues of under $500 million. That would constitute a large company in many other parts of the world.
The SMB CRM and sales automation products below are sophisticated products, and along with that comes a certain amount of complexity, often implying the need for consultants and pre and post sales support, and additional costs. So budget accordingly.
Good time to buy though, considering that, according to research by AMR Research into the SMB CRM market, only some 30% of SMB’s are currently deploying Customer Relationship Management software. The software market for CRM is predicted to grow to over $44 billion in sales over the next 8 years. An opportunity for you to get a head start on your competitors?
To find out more about what kind of CRM best suits your business, we suggest you try our CRM Finder. Part I will identify what type of CRM you should consider; Part II will make actual recommendations. Go to our CRM Needs Analysis here…
Some of the Top SMB CRM Solutions we recommend below:
Top CRM Highly Recommended. Recently rebranded from InfusionCRM to InfusionSoft, in line with the products broader functionality, InfusionSoft is fast becoming the.. well eMarketing software solution of choice. If your business wants to leverage ecommerce internet sales, your reseller channels, email marketing and more, InfusionSoft is your comprehensive solution. Watch the InfusionSoft demo.
Top CRM Highly Recommended. amoCRM offers enterprise-level CRM functionality with tools like marketing and sales automation in an easy-to-use design that small businesses can afford and scale as they need. They have quite a diverse customer base, from dentists and cosmetologists to flower shops to retail and wholesale. These are often fairly small businesses where the CEOs or founders have been handling sales themselves, but now that they’re starting to grow their client base, they want to hand it over to a new sales team. amoCRM also get a lot of clients that switch because they couldn’t get their teams to adopt their previous solution, and they’re looking for something more user-friendly.
Highly Recommended Daylite is a suitable CRM for SMB’s on the Apple Mac platform. The project management feature, designed for teams of 1 – 50 people, is suitable for use in a wide range of industries such as Real Estate, Legal Practises, Photographic Studios and Consultancies. Daylite allows users to see all the information on each customer, making it easier to view the client’s interaction history, retrieve important details and respond to queries faster. All the information is in one place making it possible to address the clients’ needs and react right away. This CRM also gives users more control over their business, access to solid facts for the reporting process and mobility as information can be accessed from laptops and mobiles. Daylite is suitable for start-up’s but can be customized to suit and accommodate changing needs as the user’s client list expands and the company grows. A free trial is offered along with three different price plans starting at $29 per user per month.
Founded in 2009 and headquartered in Australia this cloud based CRM business management platform is suitable for small to medium businesses. WORK[etc] supports collaboration between sales, support, project finance and management teams for improved customer visibility. The software keeps track of each and every billable event across the business with company-wide billing, tracking overdue accounts, subscription billing, payment gateways, taxes and discount management. WORK[etc] also supports integration with accounting software, such as Quickbooks, Xero and CSV. The system also integrates well with Google Apps and Gmail. Pricing starts at $78 per month up to $395 per month. A free trial is available.
Top 10 Highly Recommended. Multi award winning CRM bpm’online marketing is a robust marketing automation software that helps to gain demand generation excellence through identifying customers’ needs and nurturing their interests until they are successfully transformed into opportunities. Bpm’online marketing provides best practice processes for efficient lead management from demand generation to lead nurturing, to final hand-off to sales. e-Mail marketing tools are provided to establish and maintain personalized communications with every customer and analytics to track new leads, evaluate the level of engagement and efficiency of different channels. Enjoy working with the user-friendly, intuitive user interface that is free from redundant information, keeping you focused only on what’s relevant.
Top 10 Highly Recommended. ONTRAPORT is an all-in-one small business automation platform built around a cutting-edge visual campaign builder with built-in performance reporting. With award-winning support, no set-up fees, and a simple and transparent pricing model, ONTRAPORT gives entrepreneurs all the basics they need to grow their businesses online. The ONTRAPORT platform is a feature rich system. A few of the features offered are CRM Autoresponders, Webforms, Task management, Lead scoring, Payment processing and Affiliate Management.
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September 8th, 2014