Best CRM’s for IT Industry
CRMs for IT & Computer Service Providers
Why would a service provider need a CRM? CRM or Customer Relationship Management is system that aims to improve the relationship with existing customers, find new prospective customers, and win back former customers. One of the prime benefits of using CRM is obtaining better customer satisfaction. By using this strategy, all dealings involving servicing, marketing, and selling your products to your customers can be carried out in an organized and systematic way. Implementing a CRM strategy is advantageous to both small-scale and large-scale business ventures.
BusyBench is a management platform for small to mid-sized computer repair shops and IT professionals.They are an American company based in Oregon, helping IT businesses grow by reducing overhead and increasing productivity. Their software includes repair management, invoicing, inventory, CRM, SLA, automated billing and many more features that can help grow your business faster. They offer a free solution and 3 premium tiers.
CAS IT Services
CAS IT Services is tailored to the specific requirements of the IT industry sector. With CAS IT Services your service employees always have access to all your customer data. This gives them an insight into which product the customer uses, and which service agreements have been signed. In this way employees are always informed about the extent of services available. The highest levels of transparency are realized by planning and controlling projects in a well-organized manner. The CAS IT software solution manages and records all of your resources and time.
RepairShopr is a web-based CRM for rectification businesses catering to the repair of computers, mobiles, tablets, etc. The CRM has all the traditional aspects of contact management, source tracking, communication management, tickets and customer request management. There is also a support system in place for PBX/Phone system integration for call tracking. RepairShopr has recently included some new features which include, among others, adding Merge for customers and Ticket change of ownership as well as adding better tags to appointment email templates. Pricing starts at $49.99 per month. A free version is available for hobbyists.
My Gadget Repairs CRM
My Gadget Repairs offers a system management software for repair shops. The company specializes in offering tiered plans to support all types of businesses and as a result, they have a broad range of clients. With My Gadget Repairs paperwork, job tracking and CRM are now consolidated in one easy to use location.
MyIT CRM is a free, open source, web based CRM (under GNU GPLv3 license) designed for repair and services businesses. Though this CRM was originally developed to cater for the requirements of the computer repair industry, it can now be adapted for repair businesses of any kind such as garden maintenance and mechanic workshops to name a few. MyITCRM provides a business the tools to maintain and track customers information and work orders, payments made, invoicing, employees and jobs.
September 8th, 2014