Cloud CRMs

Best Web Based CRM & Contact Management Solutions for Small Businesses

Don’t read any further if you access the internet via a slow dial-up connection, but if you are permanently online with a decent bandwidth, web based CRM software is an exciting option, and is the fastest growing area of CRM Software.

Web based CRM, sometimes referred to as Hosted CRM, OnDemand CRM, Online CRM, Browser Based CRM and now SaaS (Software as a Service) software solutions, is where the Customer Relationship Management (CRM) software is hosted by an Application Service Provider (ASP), typically the vendor of the software.

These web based CRM applications are delivered as services over the Internet, rather than on your local network like conventional CRM software. From Google Calendar to HotMail to Twitter, hosted applications are fast becoming the order of the day.

Why Choose An Online CRM Solution?
Often a lower cost of entry and lower total cost of ownership.
Rapid implementation, although this can vary, depending on the vendor.
Rapid transmission of information across organizational lines and locations.
Accessibility – you can access web based CRM from anywhere provided you have Internet access.
Hosted CRM systems don’t require the deployment of backend systems.
No costly hardware server infrastructure necessary.
Automatic upgrades to your CRM solution.
Organizations that use web based CRM systems don’t own the CRM software. Instead you subscribe to the CRM services by paying a monthly or annual subscription “service based” or “pay-as-you-go” fee that varies from vendor to vendor.

Are Web Based CRM solutions suitable for your small business?
This of course depends on the specific CRM needs of your particular organization. Like its more conventional cousins, hosted CRM products are now starting to cater for different requirements in varying degrees. Rather than trying to be one size fits all, some second generation hosted CRM systems are offer customized solutions for different industries.

Online small business CRM solutions are worthwhile considering, particularly if you are on-the-move and have a remote CRM requirement, with a widely dispersed or work-from-home workforce with access to adequate bandwidth.

The steady rise in popularity of web based CRM is also indicative of increased acceptance of having your data entrusted to some other company off-site.

The Best Web based CRM/hosted CRM solutions you can consider are:

These web based CRM applications are delivered as services over the Internet, rather than on your local network like conventional CRM software. From Google Calendar to HotMail to Twitter, hosted applications are fast becoming the order of the day.

Why Choose An Online CRM Solution?
Often a lower cost of entry and lower total cost of ownership.
Rapid implementation, although this can vary, depending on the vendor.
Rapid transmission of information across organizational lines and locations.
Accessibility – you can access web based CRM from anywhere provided you have Internet access.
Hosted CRM systems don’t require the deployment of backend systems.
No costly hardware server infrastructure necessary.
Automatic upgrades to your CRM solution.
Organizations that use web based CRM systems don’t own the CRM software. Instead you subscribe to the CRM services by paying a monthly or annual subscription “service based” or “pay-as-you-go” fee that varies from vendor to vendor.

Are Web Based CRM solutions suitable for your small business?
This of course depends on the specific CRM needs of your particular organization. Like its more conventional cousins, hosted CRM products are now starting to cater for different requirements in varying degrees. Rather than trying to be one size fits all, some second generation hosted CRM systems are offer customized solutions for different industries.

Online small business CRM solutions are worthwhile considering, particularly if you are on-the-move and have a remote CRM requirement, with a widely dispersed or work-from-home workforce with access to adequate bandwidth.

The steady rise in popularity of web based CRM is also indicative of increased acceptance of having your data entrusted to some other company off-site.

The Best Web based CRM/hosted CRM solutions you can consider are:

Infusionsoft

4.8

A solution for small to medium companies seeking a comprehensive, reliable CRM tool. InfusionCRM is a sophisticated, all-in-one CRM solution so you can full avoid…

Excellent solution for small to medium companies seeking a comprehensive, reliable CRM tool. InfusionCRM is a sophisticated, all-in-one CRM solution, so you can finally avoid exchanging data across different systems and provides support for shopping cart and sales transactions, auto-responders and product information.

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Capsule CRM

4.7

If you use Google Apps, Gmail, Android, BB or iPhone Smartphones, CapsuleCRM warrants your closer inspection. Fast, stable, a functional list of CRM features, a disciplined…

If you use Google Apps, Gmail, Android, BB or iPhone Smartphones, CapsuleCRM warrants your closer inspection. Fast, stable, a functional list of CRM features, a disciplined, easy-to-use and customisable User Interface (UI) and an on-the-ball development team prolifically bringing out new features.

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amoCRM

4.5

amoCRM is an feature rich online hosted CRM system made for even the most novice users to be able to master. It produces insightful results for those with a minimal knowledge…

amoCRM is an feature rich online hosted CRM system made for even the most novice users to be able to master. It produces insightful results for those with a minimal knowledge of technology and its uses. The analytic tools, and the graphs that they produce, are easy to interpret, and can also show where in the consumer buying process customers are dropping off allowing users an opportunity to make adjustments to keep this from happening. For those that realize the potential and immediate affects this system will have on their business, the next step would be to choose the price plan that works best for the company’s needs. Sales staff are available to answer any questions and to help users decide which plan suits their needs the most. Plans can be up or downgraded at any time.

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Really Simple Systems

4.5

Winner of the Small Business Customer Satisfaction Award, UK-based Really Simpe Systens is a web CRM to consider. While having all the…

Winner of the Small Business Customer Satisfaction Award, UK-based RSS is a web CRM to consider. While having all the features one would expect of a CRM, their claim is to deliver them fast and easily. Pricing is UKP35 pm (+-$57) or less, depending on the number of users.

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TeamGram CRM

4.5

TeamGram is an intuitive, feature-rich CRM and Sales Management tool for small to medium sized businesses. Use TeamGram to boost your sales…

TeamGram is an intuitive, feature-rich CRM and Sales Management tool for small to medium sized businesses. Use TeamGram to boost your sales, manage your sales pipeline and keep track of your customers. With TeamGram you can make sure your sales team will never miss a deadline or forget a critical task, work faster by automating time-consuming tasks to give them more time to engage with customers. TeamGram also allows you to customize your CRM, making it work your way. Prepare winning sales quotes, manage leads, create orders, manage multi-user tasks, track inventory, customize forms, build custom applications, manage contacts in one place and share notes with your team. Quotes and orders can be managed with a single click. Users will be able to identify their profitability directly within TeamGram!

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Rapid Funnel

4.5

RapidFunnel takes the old-fashioned CRM to a whole new level! It’s like an all-in-one marketing agency right on your screen. This easy to use..

RapidFunnel takes the old-fashioned CRM to a whole new level! It’s like an all-in-one marketing agency right on your screen. This easy to use CRM incorporates the functionality of an effective CRM with the convenience of having sales processes streamlined and operated via any smartphone device. Unlike other available CRMs RapidFunnel sets employee and customer engagement as its top priority through an easy-to-use, intuitive interface. The interface allows individuals, teams and organizations to connect and interact with their customers more effectively, easily and professionally, as materials are all branded and written to your company style. RapidFunnel uses sophisticated algorithms to highlight potential prospects that show higher interest in the materials shared deeming them as ‘hot prospects’, and sends real-time notifications about their engagement. This makes it easy for any sales team to identify the best follow-up opportunities.

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Creatio - (bpm'online)

4.5

Multi award winning CRM Creatio (formerly bpm’online) is a cloud application with out-of-the-box processes for full-cycle service.

Cloud-based CRM systems like Creatio, (formerly bmp’online) deliver automated business processes to manage the complete customer journey – from lead nurturing to opportunity management, and continued account maintenance. Best-in-class cloud CRM solutions enable users to connect the dots between marketing, sales and customer service, allowing companies to efficiently manage customer interactions throughout the entire customer journey. If a CRM is deployed on cloud, there is an ability to monitor the system operation online and immediately react in case any problems appear.

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WORKetc

4.5

If your business requirements have a strong emphasis on Project Management and Billing…

This is an all-in-one cloud computing platform. With integrated CRM, projects, billing, help desk, reporting and collaboration, WORK[etc] is the single cloud computing platform. This means just one software solution for your entire business One place for your team to collaborate. One place to sell, deliver and support customers. And with WORK[etc]’s cloud based web and mobile apps, you can manage your business at work, at home or on the road. So say goodbye to painful integrations and multiple costly web apps.  Say hello to big-time productivity and efficiency when you grow your business on WORK[etc].

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OnePageCRM

4.5

Most CRMs place emphasis on contact management. OnePage pays attention to lead follow ups in order…

Cloud based CRM’s are ideal for sales people as they can readily access their data on their mobile with the release of native iOS and Android mobile apps, allowing them to work smarter. It’s not so easy to access an on premise CRM system as it’s usually complicated and requires the assistance of an IT expert. Cloud based CRM’s are always updated in real time, meaning that your sales team can access the most up to date information at any time. There is no need to wait for scheduled maintenance or updates. Try OnePageCRM

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