Best Web Based CRM & Contact Management Solutions for Small Businesses
Don’t read any further if you access the internet via a slow dial-up connection, but if you are permanently online with a decent bandwidth, web based CRM software is an exciting option, and is the fastest growing area of CRM Software.
Web based CRM, sometimes referred to as Hosted CRM, OnDemand CRM, Online CRM, Browser Based CRM and now SaaS (Software as a Service) software solutions, is where the Customer Relationship Management (CRM) software is hosted by an Application Service Provider (ASP), typically the vendor of the software.
These web based CRM applications are delivered as services over the Internet, rather than on your local network like conventional CRM software. From Google Calendar to HotMail to Twitter, hosted applications are fast becoming the order of the day.
Why Choose An Online CRM Solution?
- Often a lower cost of entry and lower total cost of ownership.
- Rapid implementation, although this can vary, depending on the vendor.
- Rapid transmission of information across organizational lines and locations.
- Accessibility – you can access web based CRM from anywhere provided you have Internet access.
- Hosted CRM systems don’t require the deployment of backend systems.
- No costly hardware server infrastructure necessary.
- Automatic upgrades to your CRM solution.
Organizations that use web based CRM systems don’t own the CRM software. Instead you subscribe to the CRM services by paying a monthly or annual subscription “service based” or “pay-as-you-go” fee that varies from vendor to vendor.
Are Web Based CRM solutions suitable for your small business?
This of course depends on the specific CRM needs of your particular organization. Like its more conventional cousins, hosted CRM products are now starting to cater for different requirements in varying degrees. Rather than trying to be one size fits all, some second generation hosted CRM systems are offer customized solutions for different industries.
Online small business CRM solutions are worthwhile considering, particularly if you are on-the-move and have a remote CRM requirement, with a widely dispersed or work-from-home workforce with access to adequate bandwidth.
The steady rise in popularity of web based CRM is also indicative of increased acceptance of having your data entrusted to some other company off-site.
The Best Web based CRM/hosted CRM solutions you can consider are:
Top CRM Highly Recommended. Excellent solution for small to medium companies seeking a comprehensive, reliable CRM tool. InfusionCRM is a sophisticated, all-in-one CRM solution, so you can finally avoid exchanging data across different systems and provides support for shopping cart and sales transactions, auto-responders and product information.
Top CRM Highly Recommended. If you use Google Apps, Gmail, Android, BB or iPhone Smartphones, CapsuleCRM warrants your closer inspection. Fast, stable, a functional list of CRM features, a disciplined, easy-to-use and customisable User Interface (UI) and an on-the-ball development team prolifically bringing out new features.
Top CRM Highly Recommended. Multi award winning CRM bpm’online is a cloud application with out-of-the-box processes for full-cycle service management. Two solutions solutions are offered. Customer Center which is a perfect fit for companies looking to automate helpdesk and contact center operations and Service Enterprise for medium and large businesses struggling to automate internal and external service processes, including ITIL processes. Personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from – phone, email, chat, social network or customer portal. The system provides effortless access to features and information regardless what device that is being used -phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
Really Simple Systems
Top CRM Highly Recommended. Winner of the Small Business Customer Satisfaction Award, UK-based RSS is a web CRM to consider. While having all the features one would expect of a CRM, their claim is to deliver them fast and easily. Pricing is UKP35 pm (+-$57) or less, depending on the number of users.
Top CRM Highly Recommended. If your business requirements have a strong emphasis on Project Management and Billing (typically high-ticket, long & complex sales cycles), WORKetc is a top contender. WORKetc is more a comprehensive business management solution, with strong CRM features. The interface is very intuitive, which is great for user acceptance.
Top 10 Highly Recommended. amoCRM is an feature rich online hosted CRM system made for even the most novice users to be able to master. It produces insightful results for those with a minimal knowledge of technology and its uses. The analytic tools, and the graphs that they produce, are easy to interpret, and can also show where in the consumer buying process customers are dropping off allowing users an opportunity to make adjustments to keep this from happening. For those that realize the potential and immediate affects this system will have on their business, the next step would be to choose the price plan that works best for the company’s needs. Sales staff are available to answer any questions and to help users decide which plan suits their needs the most. Plans can be up or downgraded at any time.
Apprehensive about Web Based CRM solutions?
- See FREE CRM software applications if you are after a more lightweight CRM freebie or Try-Before-You-Buy.
- Are you already familiar with any of these CRM applications? We want additional independent CRM Reviews of these and other CRM products!
Note To Vendors: If you would like your product/s considered for inclusion, please email us.
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September 8th, 2014