Blog
CRM Article | Broken by Bots: Why Most CRM Automations Fail (and the Ones That Actually Work)
CRM ARTICLE Broken by Bots: Why Most CRM Automations Fail (and the Ones That Actually Work) SmallBizCRM Staff – February 4th, 2026 Automation was supposed to save everyone. Sales teams imagined leads neatly routed, follow-ups sent on time, and pipelines updating themselves while humans did more “strategic” work. Consultants…
CRM Article | Avoiding CRM Overload: A Simpler Way to Manage Customer Relationships
CRM ARTICLE
Avoiding CRM Overload: A Simpler Way to Manage Customer Relationships
SmallBizCRM Staff: February 3rd, 2026
Case Study – CRM for Web Design – Zigger Web Design uses Capsule CRM
CASE STUDY
A CRM for Web Designers
Learn how integrating QuickBooks with Capsule can help your business. See what Hywel Thomas, owner of Zigger Web Design has to say.
CRM Article: Choosing the Right CRM Without the Overwhelm
CRM ARTICLE
Choosing the Right CRM Without the Overwhelm
SmalbizCRM Staff – January 21st, 2026
Choosing a CRM can feel harder than it…
CRM Article: Capsule CRM’s Workflow Automation: More Time, Less Admin
CRM ARTICLE Capsule CRM’s Workflow Automation: More Time, Less Admin SmalbizCRM Staff – January 21st, 2026 Small admin tasks are costing your business more than you think. Capsule CRM’s latest automation features are designed to help service-based teams cut through the clutter and focus on what really matters—sales, delivery, and…
CRM Article | CRMs Meet Customer Psychology for Smarter Engagement
CRM ARTICLE
CRMs Meet Customer Psychology for Smarter Engagement
SmallBizCRM Staff – January 16th, 2026
Customer Relationship Management (CRM) systems do…
CRM Article – Automating Attention: Why Email Automation Still Wins
CRM ARTICLE Automating Attention: Why Email Automation Still Wins SmallBizCRM Staff – January 15th, 2026 Email marketing remains one of the few digital channels that businesses truly own. Social platforms shift algorithms without warning, search rankings fluctuate, and paid media costs continue to rise.…
CRM Article: Limitless Utility: Why CRM Has Become Every Business’s Most Reliable Multi-Tool
CRM ARTICLE
Limitless Utility: Why CRM Has Become Every Business’s Most Reliable Multi-Tool
SmallBizCRM Staff – December 8th, 2025
CRM Article – Bigger Impact: How Smart CRM Integrations Boost Small Team Productivity
CRM Article
Bigger Impact: How Smart CRM Integrations Boost Small Team Productivity
SmallBizCRM Staff – November 27th, 2025
