CRM AND SALES IMPACT REPORT

Are companies on the cusp of a customer relationship crisis?

Customer engagement is more important than ever, meeting customers  where they are, with empathy and with services and products they want, when  they want it. The pandemic has accelerated a number of CX trends, including  self-service and digital transformation, which were already in the process of  transforming customer engagement and brand loyalty.

Are companies on the cusp of a customer relationship crisis?

Insights from 1,000 sales professionals on what’s driving (or stalling) revenue and customer engagement.

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The $35 Billion CRM industry has reached a Watershed Moment

 

COST OF THE STATUS QUO

With sales teams under more pressure to deliver than ever before, the quality of support sales teams

53% percent of respondents say that the administrative burdens of their CRM causes friction for their sales team.

SugarCRM

With SugarCRM, Companies Can Let the Platform Do the Work.

SugarCRM helps marketing, sales, and service teams finally get a complete S E R V picture of each customer’s journey, without all the headaches and hassles that 5come with traditional CRMs. No blind spots, no busy work, no roadblocks.