CRMs for IT & Computer Service Providers
Why would a service provider need a CRM? CRM or Customer Relationship Management is a system that aims to improve the relationship with existing customers, find new prospective customers, and win back former customers. One of the prime benefits of using CRM is obtaining better customer satisfaction. By using this strategy, all dealings involving servicing, marketing, and selling your products to your customers can be carried out in an organized and systematic way. Implementing a CRM strategy is advantageous to both small-scale and large-scale business ventures.
BELOW ARE A LIST OF RECOMMENDED PRODUCTS FOR THIS INDUSTRY
Capsule
Capsule CRM empowers IT and tech service providers to exceed customer expectations by delivering consistently high-quality experiences that drive loyalty.
Capsule CRM empowers IT and tech service providers to exceed customer expectations by delivering consistently high-quality experiences that drive loyalty. It offers a complete view of every customer by storing all key details, conversations, and documents in one place—from the first inquiry to the final invoice—ensuring your whole team stays aligned. By setting up structured workflows, you can deliver a professional, personalized service every time, standardizing your customer journey for reliability and impact. Capsule also connects with tools like Gmail, Microsoft 365, and your accounting software, allowing you to streamline communications and processes. With built-in single sign-on (SSO) for Google Workspace and Microsoft 365, login is simple and secure. Capsule goes beyond customer management, enabling businesses to organize supply chain and business contacts too, replacing chaotic spreadsheets and scattered notes with one centralized hub. Its intuitive design is a favorite among users, praised for its ease of use at every stage of business growth. Real-time sales and activity reports provide actionable insights, helping teams track performance, identify winning strategies, and fine-tune operations. With additional integrations—like Zapier for automation and QuickBooks for seamless financial tracking—Capsule makes it easy to work smarter, not harder. Whether you’re scaling up or just streamlining, Capsule brings clarity, efficiency, and a better customer experience into every part of your business. Try it free and discover how easy CRM can be.
If your CRM is suitable for IT & Computer Service Providers, and you would like to see it here, please contact us.
If your CRM is suitable for IT & Computer Service Providers, and you would like to see it here, please contact us.
RepairShopr
RepairShopr is a web-based CRM for rectification businesses catering to the repair of computers, mobiles, tablets, etc. The CRM has all the traditional aspects of contact management, source tracking, communication management, tickets and customer request management. There is also a support system in place for PBX/Phone system integration for call tracking. RepairShopr has recently included some new features which include, among others, adding Merge for customers and Ticket change of ownership as well as adding better tags to appointment email templates. Pricing starts at $49.99 per month. A free version is available for hobbyists.
CAS IT Services
CAS IT Services is tailored to the specific requirements of the IT industry sector. With CAS IT Services your service employees always have access to all your customer data. This gives them an insight into which product the customer uses, and which service agreements have been signed. In this way employees are always informed about the extent of services available. The highest levels of transparency are realized by planning and controlling projects in a well-organized manner. The CAS IT software solution manages and records all of your resources and time.
My Gadget Repairs CRM
My Gadget Repairs offers a system management software for repair shops. The company specializes in offering tiered plans to support all types of businesses and as a result, they have a broad range of clients. With My Gadget Repairs paperwork, job tracking and CRM are now consolidated in one easy to use location.