Freshsales CRM  Review

"An effective Sales CRM streamlining your sales process for smarter strategies and quicker deal closures."

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26 October 2023
  • Product Features
  • Activity Timeline
  • Table and Kanban View
  • Chat Campaigns
  • Phone (Holiday Routing)
  • Workflows
  • Territory Management
  • Auto-profile Enrichment
  • Weighted Pipeline

Free Trial

Pricing starts from

Mobile Access

Amount of users



Online Support

  • Screenshots
  • Expert Review

Freshsales: An All-in-One CRM Solution for Businesses

Freshsales, a cutting-edge cloud-based CRM, empowers businesses across industries to manage customer interactions efficiently. It seamlessly integrates with Freshworks’ suite, offering collaboration and efficiency. Whether you’re a startup or a mid-sized enterprise, Freshsales accommodates your needs with a versatile free plan and affordable paid options.

Freshsales excels with AI-powered contact and deal scoring, customization, and a built-in phone feature. Combining sales, marketing, chat, and phone functionalities, it’s a one-stop customer engagement solution for high-functioning sales teams.

Startups can scale with Freshsales’ free plan, featuring contact scoring and seamless Freshdesk integration. Transitioning to a paid plan is easy, ensuring data retention.

Freshsales is an all-encompassing CRM for businesses of all sizes, offering advanced features and smooth upgrades, making it an ideal choice for elevating customer relationship management.

Freshsales: A Comprehensive Overview of Key Features

  1. Ease of Use: Freshsales prioritizes user-friendliness with a clean and intuitive interface. It’s ideal for newcomers to CRM systems, boasting a swift implementation process, typically taking only 18 days, in contrast to competitors that might require up to 72 days.
  2. Customization: Tailor Freshsales to suit your business’s unique requirements. Customize it for individual users, create custom fields, define workflows, and set specific data entry rules. You can adapt it to your sales process, group and module data, and even view information in your preferred language.
  3. Features and Capabilities: Freshsales offers a wealth of functions. You can gather vital information about contacts, accounts, and deals, capture website visitors as leads, and gain insights for improved engagement. Robust reporting and analytics capabilities enable you to predict revenue, track key metrics, and make data-driven decisions.
  4. Workflows and Automations: Automate and streamline your sales process with Freshsales’ workflow and automation features. Customize and trigger automated workflows, from sending follow-up emails to assigning leads and alerts. For complex needs, the Freshworks automation platform supports multi-application integrations, reducing errors and optimizing sales processes.
  5. Third-Party Integrations: Freshsales seamlessly integrates with popular third-party tools, consolidating customer information. This includes email sync with Gmail, Outlook, and marketing automation software like HubSpot. It also offers integration with productivity tools such as Slack and Google Workspace for a unified user experience.
  6. 360-Degree Customer View: Get a holistic customer view with Table and Kanban views, an activity timeline, details section, and highlight cards.
  7. Channels: Engage with customers through various channels, including email, chat campaigns, phone and call routing, messenger, SMS integration, and Zoom.
  8. Automation: Streamline operations with automation tools like workflows, sales sequences, territory management, auto profile enrichment, and IntelliAssign.
  9. Deal Management: Effectively close deals and boost revenue by tracking customized sales processes, multiple sales pipelines, price quotes, activity goals, product inventory, and Slack integration.
  10. Sales Intelligence: Leverage AI-powered predictions, contact scoring, deal insights, next best action recommendations, sales forecasting, and detailed reporting to enhance productivity.
  11. Customization: Personalize your CRM by creating custom sales activities, tracking contact life cycle stages, customizing layouts, and managing data in multiple currencies and languages.
  12. Governance: Ensure data security with role-based user management, access control, data classification, permission configuration, and comprehensive audit logs.
  13. Mobile: Manage your sales on the go with call logs, voice notes, and offline data access, all from your mobile device.
  14. FreddyAI Beta program: Exciting News for Freshsales Users in the FreddyAI Beta Program! We are Freshsales announced that FreddyAI is now a permanent feature on the compose page. This empowers you to effortlessly rephrase, expand, and elevate the tone of your text while enabling seamless, large-scale personalization.

Is Freshsales the Right CRM for You?

Freshsales offers an accessible, budget-friendly CRM solution ideal for small startups looking to manage their finances wisely. The free plan serves as an excellent entry point, and as your business expands, you have the flexibility to upgrade to paid plans for enhanced functionality. For seamless cross-team collaboration, consider integrating with other Freshworks products or explore more robust CRM alternatives.

Freshsales is Best Suited for:

  1. Businesses seeking an all-in-one CRM to streamline workflows and reduce the hassle of switching between different systems.
  2. Newcomers to CRM software in search of a user-friendly solution to kickstart their customer management journey.
  3. Organizations looking to save time and optimize sales processes through advanced sales automation.
  4. Enterprises interested in crafting custom reports and dashboards tailored to their unique business requirements, offering valuable insights into sales performance.
  5. Companies committed to data-driven decision-making for a competitive edge.

Freshsales is Not Recommended for:

  1. Businesses with intricate, highly specific customization needs, as it might pose limitations.
  2. Enterprises with larger sales teams requiring extensive system customization for individual users.
  3. Organizations with complex integration requirements, as the setup process may prove challenging.

Freshsales caters to those seeking an affordable, user-friendly CRM solution, but may not be the best fit for businesses with intricate customization or extensive integration demands.

Industries that Freshsales is suitable for :

Real Estate, Hospitality, Insurance,, Agencies, Media &  Media Agencies, Manufacturing, Retail, Logistics, Finance,, SMBs and SaaS Businesses.

Pros & Cons of Freshsales


  • Forever-free plan
  • Affordable paid plans
  • Contact leads via chat, email and phone for all plans
  • AI-powered lead scoring on all paid plans
  • Various automations available
  • Custom dashboards and reports


  • Customer support could be improved
  • Support is only available weekdays
  • No reports on free plan


Free Plan

Growth Plan – $15/user/month (billed annually) or $18/user/month (billed monthly)

Pro Plan – $39/user/month (billed annually) or $47/user/month (billed monthly)

Enterprise Plan – $69/user/month (billed annually) or $83/user/month (billed monthly)


Freshsales offers a wide range of CRM solutions tailored to the varying needs of businesses of all sizes. It provides a free plan with essential features, as well as more sophisticated customization and automation options in its Pro and Enterprise plans. Additionally, it offers integrated chat, email, and phone functionalities, complemented by AI-powered insights, to help sales teams improve their efficiency and reach out to potential leads effectively.