Best CRM’s for NGO/NPO/Charity Organizations

Can a dedicated CRM System assist NGOs and NPOs?  People who run NGOs often forget about the vital nature of keeping people on-side. This is why it’s very important to use the right kind of CRM software. Setting up a dedicated IT system is expensive and a logistical challenge. Technology can often feel counter-productive to new users. If this sounds like you, then using a CRM for nonprofits might be the ideal place to start. CRM stands for Customer Relationship Management, and is a vital tool for dealing with many of the issues faced by NGOs and NPOs.

abila profile

Abila MIP Advance™

Abila MIP Fund AccountingAdvance is a finance management and fund accounting solution designed to serve nonprofits and municipalities. The solution can be deployed on-premise, in the cloud or be self-hosted. Abila MIP is an integrated suite offering accounting, procurement, budgeting, payroll, human resources, timekeeping, fixed asset management, grant management and dashboard functionalities. The solution enables users to manage and report on multiple cost centers at the general ledger level including multiple organizations, funds, projects, grants, programs, departments and locations. The built-in HRM functionality allows businesses to manage attendance and payroll processes of their employees.


Founded in August of 2012, Bloomerang has established itself by incorporating the best practices of fundraising into a solution for small and growing nonprofits. Bloomerang takes a look at an organization’s donor records, tracks the best time to contact each donor, and measures a donors Engagement Level. With Bloomerang, the donor retention rate can be accessed at a glance from the Donor Retention Cockpit, where each donor has a profile of their giving summary. This system is a good fit for small to mid-sized nonprofits. The easy-to-use interface decreases training time so that nonprofits can be fully operational with a minimal learning curve. Pricing starts at $99 per month.



Borneosoft is a cross platform one stop solution with the ability to share information/online documents among team members. The Form builder allows you to create instantly available online forms without any programming or database knowledge. There are collaboration and productivity applications with online document sharing, contact, calendar with the ability to send RSVP and to get the RSVP responses in real time. E-mail is part of the platform. These can be sent directly from a sales lead/opportunity and all replies will be stored under that sales lead/opportunity. Users can start with the sales lead/opportunity and find all email conversations in that lead/opportunity to focus on sales activity. There is a free version on offer with paid versions starting at $14.90

Breezz CRM

Breezz CRM is designed to optimize the sales process for SMBs. It includes a user-friendly deals pipeline that gives you an overview of your entire sales process at a glance. You can add tasks directly to your deals, and these are displayed as color-coded icons on the pipeline. In this way, you can get an idea of your next sales moves within seconds. The integrated agenda helps you organize your time and prioritize your tasks for your hottest leads, and the Gmail integration allows you to manage. Breezz offers a free version and free trial of their software. The priced plans start at $10 per user per month,


ClearView CRM - SofTrek

Founded in 1987 SofTrek has more than 25 years’ experience successfully helping nonprofits raise money. Its flagship product, ClearView CRM, offers donor-relationship management, online marketing and operational tools; business intelligence and reporting; and professional services to help nonprofits of all types deepen donor relationships, manage fundraising activities and make informed decisions. Their tools help nonprofits grow their donor base, improve return on investment, make educated business-related decisions, and raise more funds in support of their mission. Our tools help nonprofits grow their donor base, improve return on investment, make educated business-related decisions, and raise more funds in support of their mission. Pricing starts at about $800 per month.


Founded in 2004 CiviCRM makes it easy to create contribution forms for multiple fundraising appeals such as recording pledges, one-time donations, recurring donations, tribute donations and more. CiviCRM is a web-based, open source, Constituent Relationship Management (CRM) software geared toward meeting the needs of non-profit and other civic-sector organizations.


DonorPerfect is a comprehensive web-based system for Fundraising, Donor Management and NGOs. This is an easy to use and low cost system for management fundraising efforts which can also assist with cutting back on administrative hours. DonorPerfect is also a feature rich system. The solution can be tailored to meet the needs of a variety of nonprofits of any size, including philanthropic foundations, faith-based ministries, healthcare and more. Because it is centrally located, contact information can be accessed by anyone at any time, and the information remains accurate and up-to-date. DonorPerfect can be deployed to match the needs and budget of any organization. Pricing starts at $50 per month for 1000 records.

Exceed Beyond

Exceed Beyond - Telosa

Exceed! Basic is a compact version of Telosa’s fundraising software, designed for a tight budget. It helps you manage your donor information better and giving you more time to build donor relationships and maximize your fundraising efforts. Exceed! Basic lets you be more productive and do your job. It’s simple to learn and easy-to-use. Whether you’re a small or large organization, it frees you to be in front of your donors instead of a computer. Exceed! Basic is a compact version of Telosa’s fundraising software, designed for a tight budget. It helps you the opportunity to manage your donor information better than your current “homegrown” system – giving you more time to build donor relationships and maximize your fundraising efforts.  Pricing starts at $50.

Blackbaud Profile

Financial Edge NXT - Blackbaud

Financial Edge NXT™ is an accounting solution for nonprofits. This software combines technology with reporting tools to help your accounting team drive transparency, stewardship and compliance while enabling you to manage transactions and eliminate manual processes. This nonprofit accounting software or cloud-based solution can match the intelligence, accessibility, performance, and user experience the NXT solution line delivers—all with reduced IT and third-party costs, hassle-free upkeep  and the world’s largest support network. Financial Edge delivers the tools needed to make decisions, achieve fiscal transparency and accountability and evaluate the performance of every initiative or department in real-time with a click of the mouse. The Financial Edge fully integrates with the Raiser’s Edge. A $6,500.00/one-time fee applies.

Fundly - NonProfitEasy

Fundly CRM was created by nonprofits for nonprofits so every feature is developed with efficiency and effectiveness in mind. A donor and fundraising management platform of choice for nonprofits, Fundly aims to help every nonprofit make the most of their insights, communications and connections. It offers tools to manage events, fundraising, pledges, donations and everything in between. Fundly CRM is built around several integrated core modules that manage interactions, donors, memberships, volunteers, events, communication and programs. Pricing starts at $60 per month.

GoMembers logo


gomembers is an integrated enterprise class software solution that allows  NGOs to manage their organization’s data processing, Internet integration, communications and accounting needs. gomembers CRM is a full-featured browser-based database software application that allows executives, managers, staff and volunteers to access critical customer relationship information from anywhere via the internet. From tracking memberships to conference registration to subscription management to call center support, gomembers offers a flexible, comprehensive and easy-to-use software solution.


Established in 1986, Harlequin Software Ltd works with over 180 not-for-profit organisations across the UK and has a diverse and progressive client base. Harlequin strives to deliver charity software and services that enable progressive NFPs to achieve strategic success. Harlequin designs integrated charity management solutions that encompass CRM, fundraising, finance, membership and service delivery. Harlequin has a high client retention rate and works with healthcare and welfare organisations, faith charities, education organisations and membership associations – small, medium and larger charities alike.

ListMaster logo

List Master CRM

List Master CRM, A product of Portland, Oregon’s Tumblehome Enterprises, is a web-based constituent relationship management system. Track information about key contacts (customers, donors, volunteers, vendors and others) while managing donations, grants and events. List Master was initially designed for non-profit organizations managing donors and campaigns, but works equally well for companies dealing with clients and vendors.  List Master can be set up so that information from a website – donations, contact forms, event registration and more is automatically integrated into a database. Although List Master CRM is a free software for NGOs, NPO’s and Charities there is a hosting fee of between $15 and $75 per month based the the organisations requirements.

Little Green Light logo

Little Green Light

Little Green Light (LGL) is a web-based fundraising solution for development and advancement teams who want a full-featured constituent relationship management service at a great price. LGL offers donor and gift management, activity and event tracking, mail merge, task reminders, advanced queries, and reports. Includes support by email or phone, secure communication (SSL), and daily backups. LGL Forms is freely included, and with an integrated ProPay account, you can take online payments. Pricing starts at $39 per month.

Neon Profile

NeonCRM - Z2 Systems

NeonCRM by Z2 Systems, Inc. is a comprehensive cloud-based CRM solution designed to empower small to mid-sized nonprofits. NeonCRM was designed to keep up with changes in donating trends by offering a solution that can accept donations from multiple channels. Several features within NeonCRM provide tools to improve event planning, including customizable event pages that also mimic the look and feel of the nonprofit’s website and automated event notifications for registered attendees. For growing and established nonprofits looking to increase gift amounts, reduce data entry, and improve engagement with their constituents, NeonCRM is an option to consider. Pricing starts at $49 for 1000 records.

Orange Leap

Orange Leap energizes nonprofits, making it easier for them to achieve mission success. Orange Leap is the most unique and flexible constituent management (CRM) solution for today’s non-profits. They simplify donor management by offering an intuitive web-based solution. Their affordable, open-source donor database is made for non-profits of all sizes. Pricing starts at $179 per month

Salsa Profile

Salsa CRM - Salsa Labs

Nonprofit software industry providers, DonorPro and Salsa CRM – Salsa Labs,  have joined forces to create a unique, truly integrated online communications, fundraising, advocacy and donor management platform designed to radically advance supporter engagement.

Salsa’s tools help nonprofit organizations engage supporters through targeted email communications, social sharing, advocacy, donation and sign-up forms. This feature rich systems includes unlimited advocacy forms with built-in federal, state, and local legislative targeting, storefronts, peer-to-peer donation pages, and chapter management. There are no additional processing fees on transactions. Online training and strategy webinars help growing and established non-profit’s enhance their communications and manage their fundraising. Pricing is available on application. There is an additional cost for the fundraising feature. A free demo is available.


StratusLIVE for Fundraisers is an enterprise-class, Software-as-a-Service (SaaS) solution that provides comprehensive fundraising, constituent relationship management, financial processing for donations and pledges, distributions and payouts, campaign management, multi-channel marketing, and advanced analytics. In addition, StratusLIVE for Fundraisers includes event and volunteer management, planned giving, data enrichment, and Web-based portals for online campaigns. StratusLIVE provides the resources, the expertise, and the proven methodology to deliver complete end-to-end solutions, which ensure that software and technology initiatives achieve their objectives and create return on investment. StratusLIVE’s software solutions, services and support makes sure that your investments in software and technology are protected. Pricing starts at $149 per month per user.

Access logo

thankQ - Access

Designed specifically for not-for-profit organisations, thankQ is perfect for charities, fundraisers, hospices, alumni teams, membership organisations, trade associations, benevolent funds and faith organisations. It provides the tools to manage and understand the people that matter most to your organisation.

the Databank logo
Be the Change

The Databank gbc - B the Change

The Databank, cloud-based CRM solution for the non-profit industry, is available in three flavors – Databank Essentials, Databank Fundraising and Databank Advocacy. The monthly subscription cost for Databank Essentials is $99 which appears to be the ideal plan for tiny companies, to bolster an organization’s needs to raise more amount of money. Databank Essentials is affordable fundraising and communications software with all of the essentials: a donor database, online giving, and bulk email all in one easy to use system. Perfect for smaller non-profits with up to 5,000 records who have a limited budget.


Virtuous is a modern non-profit Automation and CRM platform that helps non-profits build relationships at scale. They enable  non-profit organisations to dramatically increase giving by personalizing communication with each of  their constituents. Virtuous  identifies the passions and capacity of donors and helps automate multi-channel communications. This platform  is easy-to-use for less sophisticated charities but includes robust giving, marketing and back-office solutions for the most complex non-profits as well. Pricing starts at $199.00/month for up to 500 contacts and 10 users.

Need a CRM?

Do our free CRM

Needs Analysis Quiz


Capsule Fluid LogoBase LogoIntouch LogoOntraport LogoBigContacts LogoSalesOutlook LogoSalesNexus LogoInfusionSoft LogoFiitfu LogoBPMonline LogoCommence LogoGoldmine Logo


Centerbase Logo ACT LogoRelenta LogoDealerSocket LogoRSS LogoLaserpoint LogoSugar LogoUpside doen question markRadium Logo

Need a CRM?

Do our free CRM

Needs Analysis Quiz


Capsule LogoBase LogoIntouch LogoOntraport LogoBigContacts LogoSalesOutlook LogoSalesNexus LogoInfusionSoft LogoFiitfu LogoBPMonline LogoCommence LogoGoldmine Logo


Centerbase LogoACT LogoRelenta LogoDealerSocket LogoRSS LogoLaserpoint LogoSugar LogoUpside down question markRadium Logo



Popular Reviews

BigContacts CRM Review

BigContacts CRM Review

Target Audience BigContacts is a web-based contact management system for companiesRead More
Relenta Review

Relenta Review

Relenta CRM Review SmallBizCRM highly recommends Relenta. While Relenta doesn't haveRead More
Capsule CRM Review

Capsule CRM Review

Capsule CRM Review “ Capsule does an amazing job of puttingRead More
InfusionSoft CRM Review

InfusionSoft CRM Review

SmallBizCRM Review Of InfusionSoft "Ultimately Infusionsoft is a powerful all-in-one solutionRead More

Popular Articles

When should you appoint a CRM Consultant

When should you appoint a CRM Consultant

Let’s presume that you are keeping customer, supplier and employeeRead More
Salesbox Interview

Salesbox Interview

Salesbox was started out of a frustration how bad mostRead More
3 Overlooked Ways SMBs Can Leverage Their Social CRM

3 Overlooked Ways SMBs Can Leverage Their Social CRM

Any good small to medium business (SMB) will invest inRead More
Smart Rules feature in Happyfox Help Desk Software

Smart Rules feature in Happyfox Help Desk Software

A comprehensive support system to control and manage customer queriesRead More