Travel/Tourism Agents CRM
Best Software solutions for Travel/Tourism Agency CRM and Sales
Why would someone in the Travel & Tourism Industry need a CRM? Tourism is one of the fastest growing economic sectors in the world and contributes a significant share to a country’s revenue. Travelers are more aware of their choices, are more price-sensitive and expect a more enhanced travel experience than before. The tour operators and travel agents are gearing up to meet this challenge and are involved in a cut-throat competition to provide better and more personalized service to effectively manage client expectations. An industry specific CRM system has become very important to help those in this industry meet these challenges.
TourCMS, previously Travel UCD, is known for their Software As A Service reservations and content and customer relationship management system for the tours and activities sector. TourCMS has a service (called TourCMS Sync) that can connect to an existing reservation system/point of sale – and still distribute via the TourCMS Marketplace. Ideal for leading local day tour operators. Think of TourCMS as a channel manager when used this way. There will be an integration cost for this work
Dolphin CRM – Dolphin Dynamics
Dolphin CRM by Dolphin Dynamics is a travel software specialist that develops a suite of products encompassing CRM, reservations, back office plus B2C and B2B booking engines for travel agents and tour operators. Dolphin CRM is a contact management application. It can manage contacts, and features a calendar, a message centre, and customizable help screens. This system makes it easy to communicate with customers and get to know their unique travel needs. It will also make business processes run more smoothly leading to more sales and higher profits. With Dolphin CRM users can create detailed customer profiles, easily manage enquiries and quotes, produce visually compelling documents, and create mailing lists for targeted marketing campaigns.
Emerald – ISO Travel Solutions
With Emerald, ISO has developed a CRM system tailored specifically to the needs of the tourism market. Emerald supports the entire process of the tourism value chain — from initial travel advisories to follow-up to the customer getting back for arranging the next trip. In its current version, 2.1, Emerald uses the latest Java software development technologies and is based on the ISO Dynamic Travel Components (DTC) strategy. Emerald allows access to all customer-relevant data in a single database and to integrate the CRM system with IT environments to exchange data with other systems.
Guestfolio - Guest Management Solution
Guestfolio Guest Management Solution enables companies in the travel industry to engage, gain insight and retain guests throughout the travel cycle. From confirmation letters to the mobile concierge platform to post-stay electronic surveys and newsletters, Guestfolio provides a solution for guest engagement. By increasing efficiency, Guestfolio helps reduce expenditures and drive incremental revenue. Providing insight into guest behaviour, demographics and feedback, Guestfolio helps make business decisions and increase guest satisfaction, loyalty and advocacy.
Holistic – Inspiretec
Holistic, by Inspiretec, is a software system, which allows tour operators and travel agents to create a dynamic single view of the customer across all channels such as web, email, reservations and call centres. Combined with their recommendation engine at the core, they provide client insights and intelligence. This helps you by providing a deeper, more personalised understanding of customers. The CRM software handles both anonymous and named clients, as well as direct vs agency records. Holistic combines three core areas of functionality: Central client record, web tracking and personalisation.
Kaptio, a feature rich booking system, places customer experience at the heart of the travel economy. Powered by the Salesforce Platform, it frees travel companies from their legacy systems – equipping them to embrace new ways of working, transform the customer experience and deliver operational efficiencies. Kaptio Travel also helps travel agencies, hotels, tour operators and conference centers to work smarter, faster and more accuratly, with all crucial information readily available at their fingertips and with full automation of tedious business processes.
nsTravel - NetSemantics
nsTravel by NetSemantics was founded with the aim to provide business software solutions and high quality consulting services for the Travel and Tourism industry. Using technology, they created and continuously develop and evolve innovative and comprehensive business software products. nsTravel understands the competitiveness of the Travel and Tourism industry. They provide business software solutions for travel agents, tour operators, OTAs, travel marketing organisations and bus companies. Pricing is a once off payment of $2,000.00. A free demo is available.
Founded in 1991 and based in Arizona, Simpleview’s guiding vision is to be the standard for integrated destination marketing solutions built on experienced leadership and meaningful relationships. Simpleview CMS is a website management system built for destination marketing. They created the system specifically for travel and tourism – advised by DMO professionals and based on the way DMOs work – to impove destination sales, marketing and reporting. As a result, Simpleview CRM enables shorter response times, higher productivity, enhanced partner and customer relations, lower operational costs and increased sales and visits. A free demo is available.
Travel Control - Softex Software
This Travel Control suite of Cloud systems was developed specifically for Tour operators, travel agencies and other travel services provider businesses. The software allows the user to create and manage travel products and sell tourism products via Internet or mobile phones (B2C) .Automatic mark-up calculations can be set up and price lists created for each group or each single account of customers based on their volume, importance and sales history. This would include hotels, flights, transfers, Visa services, airport services, tours and excursions.
TravelOffice - Merang
Simplify your your agency accounting with TravelOffice by Merang. This is an online invoicing and accounting service that helps travel companies, travel agencies, tour operators etc., save time and manage their business effectively. TravelOffice is a web-based software designed for travel companies that can track and manage invoices, sales and commissions in real-time, and store customer profiles. A 30 day free trial is offered along with different pricing plans which range in price from $19.95 per month to $179.95 per month.
Travel MidOffice - IT4T Solutions
Travel MidOffice helps automate and align travel operations with their easy integration and a fully customizable platform designed exclusively with the travel industry in mind. Used today by many successful OTAs, Travel Agents, Tour Operators, DMCs, Wholesalers, Tourist Boards, and Start-Ups, TravelMidoffice has the capabilities to manage Direct/Retail customers,B2C,and also Credit/Deposit Agents that are B2B. This is a feature rich vertical solution for the travel and tourism industry that strives to make all the challenges a travel agency faces a little easier. Pricing is available on the website.
TravelWatch generates, manages and distributes content for the travel industry and proves that outsourcing to experts enhances your market presence, generates more sales and lowers costs leaving the agent to do what they do best. Sell travel! The travel industry is one of the toughest and most competitive direct marketing arenas. TravelWatch’s marketing experience is derived from years in the wholesaling and retail of travel plus a good smattering of marketing experience in the accommodation sector. We leverage those hard-learned lessons and apply them to your business resulting in happy wealthy customers.
Triipz provides a client/vendor management platform that empowers Travel Agencies to build, manage, distribute, promote and advertise digital merchandise campaigns and information with ease directly to travelers. This will assist with improving operations, driving growth and quickly adapting to changes in today’s demands. Triipz gives your customers an innovative user experience by informing, interacting and servicing the traveler across all touch points of their journey. Triipz also opens new business opportunities and attracts business partners in a dynamic environment that is captured seamlessly through the traveller’s smartphone that is specific to the itinerary.
September 8th, 2014