Travel/Tourism Agents CRM

Best Software solutions for Travel/Tourism Agency CRM and Sales

Why would someone in the Travel & Tourism Industry need a CRM? Tourism is one of the fastest growing economic sectors in the world and contributes a significant share to a country’s revenue. Travelers are more aware of their choices, are more price-sensitive and expect a more enhanced travel experience than before. The tour operators and travel agents are gearing up to meet this challenge and are involved in a cut-throat competition to provide better and more personalized service to effectively manage client expectations. An industry specific CRM system has become very important to help those in this industry meet these challenges.

Dolphin CRM – Dolphin Dynamics

Dolphin CRM by Dolphin Dynamics is a travel software specialist that develops a suite of products encompassing CRM, reservations, back office plus B2C and B2B booking engines for travel agents and tour operators. Dolphin CRM is a contact management application. It can manage contacts, and features a calendar, a message centre, and customizable help screens. This system makes it easy to communicate with customers and get to know their unique travel needs. It will also make business processes run more smoothly leading to more sales and higher profits. With Dolphin CRM users can create detailed customer profiles, easily manage enquiries and quotes, produce visually compelling documents, and create mailing lists for targeted marketing campaigns.

ISO Travel logo

Emerald – ISO Travel Solutions

With Emerald, ISO has developed a CRM system tailored specifically to the needs of the tourism market. Emerald supports the entire process of the tourism value chain — from initial travel advisories to follow-up to the customer getting back for arranging the next trip. In its current version, 2.1, Emerald uses the latest Java software development technologies and is based on the ISO Dynamic Travel Components (DTC) strategy. Emerald allows access to all customer-relevant data in a single database and to integrate the CRM system with IT environments to exchange data with other systems.

GuestFolio

Guestfolio - Guest Management Solution

Guestfolio Guest Management Solution enables companies in the travel industry to engage, gain insight and retain guests throughout the travel cycle. From confirmation letters to the mobile concierge platform to post-stay electronic surveys and newsletters, Guestfolio provides a  solution for guest engagement. By increasing efficiency, Guestfolio helps reduce expenditures and drive incremental revenue.  Providing insight into guest behaviour, demographics and feedback, Guestfolio helps make business decisions and increase guest satisfaction, loyalty and advocacy.

Holistic – Inspiretec

Holistic, by Inspiretec, is a software system, which allows tour operators and travel agents to create a dynamic single view of the customer across all channels such as web, email, reservations and call centres. Combined with their recommendation engine at the core, they provide client insights and intelligence. This helps you by providing a deeper, more personalised understanding of customers. The CRM software handles both anonymous and named clients, as well as direct vs agency records. Holistic combines three core areas of functionality: Central client record, web tracking and personalisation.

nsTravel - NetSemantics

nsTravel by NetSemantics was founded with the aim to provide business software solutions and high quality consulting services for the Travel and Tourism industry. Using technology, they created and continuously develop and evolve innovative and comprehensive business software products. nsTravel understands the competitiveness of the Travel and Tourism industry. They provide business software solutions for travel agents, tour operators, OTAs, travel marketing organisations and bus companies. Pricing is a once off payment of $2,000.00. A free demo is available.

Simpleview Logo

Simpleview

Founded in 1991 and based in Arizona, Simpleview’s guiding vision is to be the standard for integrated destination marketing solutions built on experienced leadership and meaningful relationships. Simpleview CMS is a website management system built for destination marketing. They created the system specifically for travel and tourism – advised by DMO professionals and based on the way DMOs work – to impove destination sales, marketing and reporting. As a result, Simpleview CRM enables shorter response times, higher productivity, enhanced partner and customer relations, lower operational costs and increased sales and visits. A free demo is available.

Softex

Travel Control - Softex Software

This Travel Control suite of Cloud systems was developed specifically for Tour operators, travel agencies and other Travel Services provided businesses. The software allows the user to create and manage travel products  and sell tourism products via Internet or mobile phones (B2C) .Automatic mark-up calculations can be set up and price lists created for each group or each single account of customers based on their volume, importance and sales history. This would include hotels, flights, transfers, Visa services, airport services, tours and excursions.

TravelOffice - Merang

Simplify your your agency accounting with TravelOffice by Merang. This is an online invoicing and accounting service that helps travel companies, travel agencies, tour operators etc., save time and manage their business effectively. TravelOffice is a web-based software designed for travel companies that can track and manage invoices, sales and commissions in real-time, and store customer profiles.  A 30 day free trial is offered along with different pricing plans which range in price from $19.95 per month to $179.95 per month.

Travel MidOffice - IT4T Solutions

Travel MidOffice helps automate and align travel operations with their easy integration and a fully customizable platform designed exclusively with the travel industry in mind. Used today by many successful OTAs, Travel Agents, Tour Operators, DMCs, Wholesalers, Tourist Boards, and Start-Ups, TravelMidoffice has the capabilities to manage Direct/Retail customers,B2C,and also Credit/Deposit Agents that are B2B. This is a feature rich vertical solution for the travel and tourism industry that strives to make all the challenges a travel agency faces a little easier. Pricing is available on the website.

Travelwatch Logo

TravelWatch

TravelWatch generates, manages and distributes content for the travel industry and proves that outsourcing to experts enhances your market presence, generates more sales and lowers costs leaving the agent to do what they do best. Sell travel! The travel industry is one of the toughest and most competitive direct marketing arenas. TravelWatch’s marketing experience is derived from years in the wholesaling and retail of travel plus a good smattering of marketing experience in the accommodation sector. We leverage those hard-learned lessons and apply them to your business resulting in happy wealthy customers.

TourCMS logo

TourCMS

TourCMS, previously Travel UCD, is known for their Software As A Service reservations, content and customer relationship management system for the tours and activities sector. TourCMS has been web-based since 2006. Prior to that it was available as software for tour operators to download and install on their own servers. Pricing starts at $49 with a free trial on offer.

Triipz logo

Triipz

Triipz provides a client/vendor management platform that empowers Travel agencies to build, manage, distribute, promote and advertise digital merchandise campaigns and information with ease directly to travelers. This will assist with improving operations, driving growth and quickly adapting to changes in today’s demands. Triipz  gives your customers an innovative user experience by informing, interacting and servicing the traveler across all touch points of their journey.

Need a CRM?

Do our free CRM

Needs Analysis Quiz

START HERE!

Capsule Fluid LogoBase LogoIntouch LogoOntraport LogoBigContacts LogoSalesOutlook LogoSalesNexus LogoInfusionSoft LogoFiitfu LogoBPMonline LogoCommence LogoGoldmine Logo

?

Centerbase Logo ACT LogoRelenta LogoDealerSocket LogoRSS LogoLaserpoint LogoSugar LogoUpside doen question markRadium Logo

Need a CRM?

Do our free CRM

Needs Analysis Quiz

START HERE!

Capsule LogoBase LogoIntouch LogoOntraport LogoBigContacts LogoSalesOutlook LogoSalesNexus LogoInfusionSoft LogoFiitfu LogoBPMonline LogoCommence LogoGoldmine Logo

?

Centerbase LogoACT LogoRelenta LogoDealerSocket LogoRSS LogoLaserpoint LogoSugar LogoUpside down question markRadium Logo

amoCRM

InfoFlo

Popular Reviews

BigContacts CRM Review

BigContacts CRM Review

Target Audience BigContacts is a web-based contact management system for companiesRead More
Relenta Review

Relenta Review

Relenta CRM Review SmallBizCRM highly recommends Relenta. While Relenta doesn't haveRead More
Capsule CRM Review

Capsule CRM Review

Capsule CRM Review “ Capsule does an amazing job of puttingRead More
InfusionSoft CRM Review

InfusionSoft CRM Review

SmallBizCRM Review Of InfusionSoft "Ultimately Infusionsoft is a powerful all-in-one solutionRead More

Popular Articles

When should you appoint a CRM Consultant

When should you appoint a CRM Consultant

Let’s presume that you are keeping customer, supplier and employeeRead More
Salesbox Interview

Salesbox Interview

Salesbox was started out of a frustration how bad mostRead More
3 Overlooked Ways SMBs Can Leverage Their Social CRM

3 Overlooked Ways SMBs Can Leverage Their Social CRM

Any good small to medium business (SMB) will invest inRead More
Smart Rules feature in Happyfox Help Desk Software

Smart Rules feature in Happyfox Help Desk Software

A comprehensive support system to control and manage customer queriesRead More

Please LET US KNOW of your experiences, good or bad, with any of these products or vendors.

Visit CRM Solutions for Automotive , Pharmaceutical CRM, Insurance CRM and other specific industries.

Independent CRM software reviews of these programs wanted!