CRM QUOTES:

“You don’t close a sale; you open a relationship if you want to build a long-term, successful enterprise.” – Patricia Fripp

“Customer service should not be a department. It should be the entire company.” – Tony Hsieh – Taylor Chastain

Before LinkedIn and other social networks, in the sales world, ABC stood for Always Be Closing. Now it means Always Be Connecting.” – Jill Rowley

Sellers who listen to buyers carefully and then give them the missing ingredients – those are the ones who stand out.” – Deb Calvert

“Selling is really about having conversations with people and helping improve their company or their life” – Lori Richardson

“Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right.” – Rachel Hogue

“The best CRM is the one you use with purpose. It’s not about features—it’s about forging relationships that fuel your growth.” – SmallBizCRM

“Stellar service should be non-negotiable and merchants shouldn’t hide behind self-service tools and technology when it comes to knowing their products and taking care of their customers.” – Lauren Freedman, President The E-tailing Group

“In a world of automation, CRM reminds us that behind every lead is a living, breathing human being worth knowing.” – SmallBizCRM

“Whether it’s a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression.” – Lauren Simonds, Managing Editor of Small Business Computing

“You can’t scale chaos. But with the right CRM, you can scale connection, care, and customer success. “– SmallBizCRM

“If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.” – Mark Perrault, Co-Founder Rally Stores

“Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.” – Martin Oliver, Managing Director Kwik-Fit Financial Service

“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do if you are to bring it to your customer interactions.” – Betsy Sanders, Author Fabled Service

“CRM isn’t software – it’s a strategy. The tool just follows where your values lead.” – SmallBizCRM

“Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.” Penny Handscomb, Chief People Officer at Mind Candy

“How you gather, manage and use information will determine whether you win or lose.” – Bill Gates

“Sorry Houston, but failure is an option.” – Bobby Darnell, Time For Dervin – Living Large In Geiggityville

“Customer service represents the heart of a brand in the hearts of its customers.” – Kate Nasser, Speaker and Trainer

“Zappos uses call center technology to track average call time per agent. But the goal isn’t to reduce this average — it’s more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.” – Tony Hsieh, CEO Zappos

“If you can’t do great things, do small things in a great way.” – Napoleon Hill

“The best teachers are those who show you where to look, but don’t tell you what to see.” –  Alexandra K. Trenfor

“Taking initiative pays off. It is hard to visualize someone as a leader if she is always waiting to be told what to do.” –Sheryl Sandberg

“Life is for service.” – Fred Rogers

There is no such thing as failure. There are only results.” – Tony Robbins

“You either suffer the pain of discipline or the pain of regret.” – Jim Rohn

“To keep a customer demands as much skill as to win one.” – American Proverb

“To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett, Southwest Airlines President Emerita

“There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!” – Ben Cohen, Co-Founder Ben & Jerry’s

“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?'” – Brian Tracy, Author and Motivational Speaker

“Hard work beats talent when talent does not work hard” Tom Notke

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”  Steve Jobs

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans” Ken Blanchard

No amount of advertising can repair the damage done by failing to properly address a customer’s concern.” Albert Schindler

“Instead of using technology to automate processes, think about using technology to enhance human interaction”. – Tony Zambito 

CRM is rather boring in itself, It’s the fortune you can make using CRM that makes it so interesting.  – Michael McCafferty

Use your CRM to retain customers. – Jeffery Gitomer

Learning new systems and processes is not mandatory…but neither is staying in business  – Bobby Darnell, Time For Dervin – Living Large In Geiggityville

Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right. – Rachel Hogue

CRM doesn’t have to be hard if you plan for how all the pieces will work together before you start your implementation. – Lars Helgeson

Facebook is a CRM for people. The days of the anonymous web are over. People expect more. – Clara Shih

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kelvin Stritz

Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their customers at every point during the buying process. – Marc Ostrofsky

“Goodwill is the only asset that competition cannot undersell or destroy.” – Marshall Field, Founder Marshald Field and Company

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” – Peter F.

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” – Jerry Fritz, Director of Management Institute University of Wisconsin

“We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.” – Tony Hsieh, CEO Zappos

Here is a simple but powerful rule: Always give people more than what they expect to get.” – Nelson Boswell, Author of Inner Peace

“The two most powerful things in existence: a kind word and a thoughtful gesture.” – Kenneth Langone, Venture Capitalist

“Happy customer will do anything to continue the relationship.”  – Marley Majcher

“Success is the sum of small efforts – repeated day in and day out.”  –  Robert Collier

“Customer service is not a transaction; it’s about building relationships.”  Anon.

“what a great salesperson does is bring enthusiasm to the table.”  Seth Godin

Customers may forget what you said but they’ll never forget how you made them fell.”  Carl W Buechner

“Get closer than ever to your customer. So close, in fact, that you tell them what they need well before they realize it themselves.” Steve Jobs

“Happy customers will be so appreciative that you’re the one person who gets them” Marley Majcher

“Even the best of what formerly passed for good customer service is no longer enough. You have to be no less than a customer concierge, doing everything you can to make every one of your customers feel acknowledged, appreciated, and heard. You have to make them feel special, just like when your great-grandmother walked into Butcher Bob’s shop or bought her new hat, and you need to make people who aren’t your customers wish they were.” – Gary Vaynerchuk, Author The Thank You Economy

“Don’t watch the clock; do what it does. Keep going.” – Sam Levenson

“Prospecting – find the man with the problem.” – Ben Friedman

“Become the person who would attract the results you seek.” – Jim Cathcart

“The secret of getting ahead is getting started.” – Mark Twain

“Success is walking from failure to failure with no loss of enthusiasm.” – Winston Churchill

“Learn from the mistakes of others. You can’t live long enough to make them yourself.” – Eleanor Roosevelt

“Always do your best. What you plant now, you will harvest later.” – Og Mandino

“In the middle of every difficulty lies opportunity.” – Albert Einstein

“Today is always the most productive day of your week.” – Mark Hunter

“Earn your success based on service to others, not at the expense of others.”  H. Jackson Brown JR.

 “The road to Easy Street goes through the sewer.” – John Madden

“If they don’t give you a seat at the table, bring a folding chair.” – Shirley Chisholm

“Either run the day or the day runs you.” – Jim Rohn

 “Winning isn’t everything, but wanting to win is” – Vince Lombardi

 “The only thing standing between you and your goal is the bullsh*t story you keep telling yourself as to why you can’t achieve it.” –  Jordan Belford

“Satisfaction is a rating. Loyalty is a brand.” – Shep Hyken

“Marketing is not promoting and selling services or products, it is how your business is seen from the customer’s point of view.”  – Mac Duke

“But it ain’t about how hard you hit. It’s about how hard you can get hit and keep moving forward.”  – Rocky, Rocky Balboa

“Customers are like teeth. Ignore them and they’ll go away.” –  Jerry Flanagan, State Farm Agent

“Quality is more important than quantity. One home run is much better than two doubles.”  –  Steve Jobs

“My sales objective is to get my prospects to look at my products the same way I look at bacon” – Kurt Mortensen

 Confidence is 10 percent hard work and 90 percent delusion.” –Tina Fey

“There’s never any guarantee that anyone will like you. So if anyone likes you at all, you’ve already won.” – Chelsea Handler

“The successful warrior is the average man, with laser-like focus.” – Bruce Lee

 “Big shots are only little shots who keep shooting.” –Christopher Morley

 “I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard.” – Esteé Lauder

“Growth and comfort do not coexist.” – Ginni Rometty

“The harder you work, the luckier you get.” – Mike Adenuga

“Great salespeople are relationship builders who provide value and help their customers win.” – Jeffrey Gitomer

“Business opportunities are like buses; there’s always another one coming” – Richard Branson

 “You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new” – Steve Jobs

“If you’re offered a seat on a rocket ship, don’t ask what seat! Just get on.” – just get on.” – Sheryl Sandberg

“On any given Monday I am one sale closer and one idea away from being a millionaire” – Larry D. Turner

“Integrity is important in building relationships. And is the foundation upon which many other qualities for success are built, such as respect, dignity and trust.” – John C. Maxwell

 “Don’t try to do everything by yourself, but try to connect with people and resources. Having that discipline and perseverance is really important.” – Chieu Cao

“Strive not to be a success, but rather to be of value.”  – Albert Einstein

“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams

“The world is moved not only by the mighty shoves of the heroes, but also by the aggregate of the tiny pushes of each honest worker.” – Helen Keller, Author and Political Activist

“One of the deep secrets of life is that all that is really worth doing is what we do for others.” – Lewis Carroll, Writer and Mathematician

What we really need is a mindset shift that will make us relevant to today’s consumers, a mindset shift from telling to selling to building relationships.” – Jim Stengel

“If people believe they share values with a company, they will stay loyal to the brand.” – Howard Schultz

“One customer well taken care of could be more valuable than $10,000 worth of advertising.” – Jim Rohn

“Advice is judged by results, not by good intentions.”– Cicero 106BC – 43-BC

“Lack of direction, not lack of time, is the problem. We all have 24-hour days.” – Zig Ziglar

“Marketing is not promoting and selling services or products, it is how your business is seen from the customer’s point of view.”  – Mac Duke

“Although your customers won’t love you if you give bad service, your competitors will.” – Kate Zabriskie, Founder Business Training Works

“Customers are like teeth. Ignore them and they’ll go away.” – Jerry Flanagan, State Farm Agent

“Sales without Customer Service is like stuffing money into a pocket full of holes.” – David Tooman, Customer Service Professional

“The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” – John Russell

“CRM is your GPS to a better route on your Business Development journey.”  –  Bobby Darnell

“Always remember that your present situation is not your final destination. The best is yet to come.” – Zig Ziglar

“Always remember you are there to help your potential customers and to make their lives better. Not the other way around.” – David Ferguson, Managing Director at Babel Academy of English

“Ask questions, listen and take good notes. You’d be surprised what you can learn about how you can help a potential client. Using a CRM on every interaction will make sure you don’t miss a detail for the next time you touch base.” – Erik Cattelle, Chief Game Officer at RezEvents

“The single most important thing in sales is the number of very well-organized activities. Hence a good and easy-to-use CRM is a must.” – Greg GutKowski, Principal at 3Clicks

“Our greatest weakness lies in giving up.  The most certain way to succeed is always to try just one more time.” Thomas Edison

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”– Bill Gates

“Every sale has five basic obstacles: No need, no money, no hurry, no desire, no trust.”  – Zig Ziglar

“If you can dream it, you can do it, – Enzo Ferrari

“The impact on an organisation can at times be subtle and distributed throughout the enterprise…Cost savings and productivity enhancements can be seen in saving a sales person 20 minutes per week in writing activity reports, or answering four times the volume of web-based service requests in the same amount of time.” – Mary Wardley, Vice-President of IDC’s CRM Applications Research.

“Yes, CRM is all about Customer Relationship Management…but it is also about Prospect Relationships as well.” – Bobby Darnell, Time For Dervin – Living Large In Geiggityville

“We are what we repeatedly do. Excellence then, is not an act, but a habit” – Aristotle

“Attitude is a little thing that makes a big difference.” – Winston Churchill

“A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.”– Sir Henry Ford

“The purpose of business is to create and keep a customer.”– Peter Drucker

“We’ve spent the last 30 years focusing on the T in IT, and we’ll spend the next 30 years focusing on the I.”– Peter Drucker

“..The 17 leading SMB companies all declared they were doing more implementations now than in 2004, with eight of them handling at least 60 percent of customer implementations… Of the winning enterprise vendors all but one does 70 percent or more of its implementations in house… He notes that CRM implementation by vendors is a trend that he predicts will eventually reach 90 percent… CRM Award Winners Survey, March, 2005”– CRM guru, Barton Goldenberg

“Implementing a CRM system will do absolutely nothing for your business. However, the continued and effective use of it will.” – Bobby Darnell, Time For Dervin – Living Large In Geiggityville

“Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.” -Tom Peters

“The cost of retention is $180 per customer,” he says. “But most automotive dealerships are set up for customer acquisition – which is crazy when you consider the average cost of customer acquisition is $1,000 or more.”–  Arthur Hughes, author of several books on using databases to enhance CRM.

“You don’t have to be great to start, but you have to start to be great.”-  Zig Ziglar

“Patronage by loyal customers yields 65 percent of a typical business’ volume.”– American Management Association.

“Successful CRM is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won’t give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it’s a much stickier–sustainable–relationship over the long haul.”–  Bob Thompson, CustomerThink Corporation

“…. dissatisfied customers would tell between 7-10 people while a satisfied customer would recommend a company to 3-4 of their friends.”–  PIMS

“..estimating all customer service problems would double profit growth over a five-year period.” – Ventura

“If you think implementing CRM costs too much…you are doing it wrong.” – Bobby Darnell, Time For Dervin – Living Large In Geiggityville

“80% of tradeshow leads are never followed up.” – Center for Exhibition Industry Research (CEIR)

“The average time a sales representative spends on sales: 47%; on administrative tasks; 39%.”–  Selling Power Magazine

“Percent of qualified telemarketing leads that have only marginal follow-up: 40%; that are never called 50%.” – LeadMaster

“1% of repeat purchases are made out of indifference and not out of loyalty.” – Industry analysts estimate

“If you think implementing CRM is expensive, you are doing it wrong.” – Bobby Darnell, Time For Dervin – Living Large In Geiggityville

“Dissatisfied customers communicate with 7-10 people while a satisfied customer will recommend a company to 3-4 of their friends.”– PIMS

“The absolute fundamental aim is to make money out of satisfying customers.”– Sir John Egan