Blog
Case Study – CRM for Fashion Outlets – Princess Polly uses EngageBay
CASE STUDY A CRM for Fashion Outlets Princess Polly uses EngageBay Princess Polly: Revamping Customer Support for a Fashion Powerhouse Princess Polly is a trendy women’s fashion boutique serving customers in the United States and Australia. Known for its stylish and contemporary designs, the brand quickly gained traction among…
CRM Article: The Enigma of Attrition: Unlocking Customer Retention
CRM ARTICLE The Enigma of Attrition: Unlocking Customer Retention SmallBizCRM Staff – August 25th, 2025 In marketing, sales, and customer success, one of the most persistent and often underestimated challenges businesses face is attrition. Often cloaked in complexity, attrition rates—whether in the form of…
CRM Article: CRM Efficiency Assessment- What It Is and How To Apply It
CRM ARTICLE CRM Efficiency Assessment – What It Is and How To Apply It SmallBizCRM Staff – August 21st, 2025 In any company, there are always departments that struggle to stay on top of their email marketing campaigns. Customer service teams may be swamped with emails coming in every day and finding ways to organize those…
CRM Article – Peeling Back the Layers: What CRMs Reveal About Consumer Behavior
CRM Article Peeling Back the Layers: What CRMs Reveal About Consumer Behavior SmallBizCRM Staff – August 21st, 2025 In today’s data-driven business landscape, understanding your customers is no longer optional—it’s essential. Customer Relationship Management (CRM) systems, such as Capsule CRM, Less Annoying CRM, and Keap, are…
CRM Article – Harnessing Human Behavior: What CRMs Teach Us About Customer Psychology
CRM Article Harnessing Human Behavior: What CRMs Teach Us About Customer Psychology SmallBizCRM Staff – August 21st, 2025 Understanding customers has always been at the heart of successful business. But in today’s data-driven world, companies have access to something they never had before—real-time insights into how people…
CRM Article – Game On: CRM Made Fun
CRM Article Game On: CRM Made Fun SmallBizCRM Staff – August 21st, 2025 Let’s be honest — no one on the team jumps up and down with excitement when it’s time to enter data into a CRM. Yet accurate data entry is the backbone of sales, customer service, and marketing success. Enter gamification – the art of bringing fun,…
SmallBizCRM Review – Kit (ConvertKit)
Kit Review"The email marketing tool for creators that helps you connect with your audience and grow your business, fast." Visit WebsiteDemo 4.6 Updated 26th May 2025 Product Features Screenshots Expert Review Product Features Analytics/ROI Tracking Email Marketing List Management Dynamic…
CRM Article – Fast-Track CRM Faceoff: Capsule vs Pipedrive
CRM Article Fast-Track CRM Faceoff: Capsule vs Pipedrive SmallBizCRM Staff – August 20th, 2025 Choosing between Capsule and Pipedrive usually boils down to priorities: do small teams want a clean, affordable CRM with native email marketing ties, or do growing sales orgs need deeper sales automation, AI and a vast app…
CRM Article: Cracking the Code: What CRMs Reveal About Consumer Habits
CRM ARTICLE Cracking the Code: What CRMs Reveal About Consumer Habits SmallBizCRM Staff – 19th August, 2025 Every business owner wonders what makes customers tick. Why do some people buy after a single interaction, while others need months of nurturing? What sparks loyalty and repeat purchases? The truth is,…
CRM Article: Elevating Vending Operations: Vega Vending, EngageBay & eWay‑CRM Compared
CRM ARTICLE Elevating Vending Operations: Vega Vending, EngageBay & eWay‑CRM Compared SmallBizCRM Staff – 14th August, 2025 Vega Vending vs EngageBay vs eWay-CRM: The CRM Smackdown (With Vending Flair) When vending operators go shopping for CRM magic, they’re looking for more than just contact lists – they want…