CASE STUDY

A CRM for Education

Toiora NZ uses NetHunt

Toiora NZ: Empowering High-Risk Youth Through Customized Customer Knowledge Management

The Challenge

Toiora NZ, an education development company in New Zealand, is dedicated to providing high-risk youth, aged 16 to 24, with opportunities to build a career. The company offers an online portal where community members can create personal profiles, engage in activities, and earn points that can be traded for tangible rewards. The primary challenge was to find a system that could go beyond traditional Customer Relationship Management (CRM) to better understand and support these young individuals on their career journeys.

Jonty, the visionary behind Toiora NZ, is a seasoned humanitarian and data enthusiast. With extensive experience in various industries and a strong background in implementing CRM systems like HubSpot, Salesforce, and Base, Jonty recognized the need for a more tailored solution. He sought a system that could serve not just as a CRM but as a comprehensive Customer Knowledge Management (CKM) tool, enabling his team to make informed decisions and offer the best possible guidance to their users.

If your business is knowing a lot about people, this is the system for you. Jonty Fernandez –  Director – Coaching and Development

The Solution

NetHunt CRM has demonstrated its exceptional suitability for the education sector, particularly in initiatives like Toiora NZ that focus on high-risk youth. Its ability to be transformed into a Customer Knowledge Management system offers unparalleled value in understanding and supporting individuals on a personalized level. The extensive customization options within NetHunt allow educational organizations to capture and analyze detailed data, making it possible to craft tailored strategies that address the unique needs of each student or participant.

For Toiora NZ, this customization has been key to providing informed career guidance and ensuring that every young person receives the support they need to succeed. The automation and reporting tools within NetHunt further enhance its effectiveness, enabling organizations to generate insightful, error-free reports that not only track progress but also influence broader educational policies.

In a sector where individual outcomes are critical, NetHunt CRM stands out as a versatile and powerful tool that can adapt to the complex demands of educational programs. Its role in Toiora NZ’s success is a testament to how technology can be harnessed to make a meaningful difference in the lives of young people, paving the way for a brighter future.

I challenge you to find me another company in the world that is doing what we are doing right now. Extract information, use information. The ability to do this so easily has helped us leapfrog all our competition.  Jonty Fernandez –  Director – Coaching and Development