Case Study

Outsourcing Companies

Dentistry Support Sees 85% Boost in Remote Employee Efficiency with Time Doctor

 

🦷 How Dentistry Support® Boosted Employee Efficiency by 85% Using Time Doctor

Dentistry Support®, a woman-owned healthcare outsourcing company, is dedicated to taking administrative stress off U.S. dental practices. With a fully remote team offering services like billing, insurance verification, and scheduling, they needed a way to ensure employee efficiency across borders without sacrificing compliance or performance.

Led by seasoned CEO Sarah Beth Herman, Dentistry Support® supports dental offices nationwide from locations including the U.S., Mexico, Philippines, and Pakistan. With a growing team and rising demand for reliable service, Herman knew she needed better visibility into how her team worked—and better tools to support them.

The Challenge

The company operates under strict HIPAA regulations. That means meticulous attention to protecting patient data and maintaining accurate records is non-negotiable. On top of that, Herman was committed to delivering daily reports for clients and insurance providers—no easy feat with a global remote workforce.

Dentistry Support® needed a solution that could:

  • Support HIPAA compliance and internal accountability

  • Track productivity without disrupting workflows

  • Offer proof-of-work for insurance claims and client confidence

In short, Herman needed more than just a timer—she needed clarity, transparency, and employee efficiency at scale.

The Time Doctor Solution

Dentistry Support® chose Time Doctor, a productivity and workforce analytics tool, to monitor on-screen activity, document tasks, and support employee performance. Starting with just 10 accounts, they quickly scaled to over 100 users.

The team now uses Time Doctor to:

  • Audit workflow compliance

  • Support consistent training

  • Track time spent on software, websites, and projects

  • Provide visual records of insurance verification for claims

  • Improve coaching based on data-backed performance insights

“It’s not about catching people out,” said Herman. “It’s about giving them the resources to succeed and do their best work.”

Better Training, Better Results

Time Doctor’s screen recording and reporting features helped identify training inconsistencies across the team. Now, new hires benefit from more uniform guidance. Managers can spot where tasks fall short of standards—and coach team members before it impacts client outcomes.

This shift not only streamlined internal processes but helped employees manage their energy better and avoid burnout.

Protecting Clients and Revenue

Time Doctor’s Screencasts feature provided a game-changing layer of transparency. The team now captures every step of eligibility verification—reducing claim rejections and speeding up reimbursements for their dental clients.

With detailed proof of work, claim approval rates jumped—from 76% to as high as 99% for some clients. That’s real value for clients—and real ROI for Dentistry Support®.

Securing Compliance

Working in healthcare means security can’t be compromised. Time Doctor gave the company a reliable way to:

  • Ensure adherence to HIPAA protocols

  • Maintain detailed activity logs

  • Support internal audits

  • Safeguard patient data

These capabilities turned Time Doctor into a vital partner—not just a productivity tracker.

Scaling with Confidence

As Dentistry Support® grows, Time Doctor continues to be the tool that scales with them. With the ability to see what’s working—and what’s not—leaders like Herman are building a more consistent, empowered, and efficient team.

“It’s helped us do so much more than track time. It’s made sure our clients get paid and that our team has what they need to succeed,” Herman said.

Is Time Doctor a CRM?

No, Time Doctor is not a CRM (Customer Relationship Management) platform. While it integrates with CRM systems like TeamWave, its primary purpose is time tracking, productivity monitoring, and workforce analytics. It helps teams understand how time is spent, streamlines payroll, and boosts performance—but it does not manage customer interactions.

Time Doctor’s Core Features Include:

  • Time tracking for tasks and projects

  • Activity and distraction monitoring

  • Workforce analytics and productivity reports

  • Screenshot and screencast recording

  • Payroll and billing insights

  • CRM and project tool integrations

In short, Time Doctor helps organizations improve internal operations—not customer relationship management.

✅ Results Recap:

  • 85% increase in employee efficiency

  • Claim success rates rose from 76% to 99%

  • Compliance and audit processes improved

  • Training and onboarding became more consistent

  • 100+ team members use Time Doctor daily

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