United Kingdom
Product Information

Conversocial is a cloud solution that enables businesses to manage social media as a large-scale customer service channel. Major brands use Conversocial in the contact center to handle high-volume customer service through social media in the most efficient and secure way possible. Customizable workflows and permissions are designed to scale up to large teams of agents and managers, with an intuitive interface that’s easy to learn and use and which fully integrates into the contact center. Real-time tools and analytics enable managers to track customer service performance and agent productivity. As a result clients are able to immediately manage the growing volume of customer service conversations. Pricing is $149.00 per user per month.