Freshservice is an IT Complaint Management helpdesk. The tool puts a refreshing user experience on top of ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release &amp Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization’s IT management needs. Freshservice offers a free forever plan for up to 3 agents. Pricing then starts at $29 per month per agent up to $79 per month per agent. Users are billed annually. A free trial is available.