Knowmax is an AI Guided Knowledge Management Platform, that empowers CX teams to deliver mistake-proof customer service across channels with actionable knowledge. With Knowmax, you can easily create scripts for your agents using AI author tools. And when they’re on calls, the AI search ensures they can quickly get the right script, so they always have the perfect response at their fingertips.

Integrations 

Knowmax integrates seamlessly with your CX tools like Zendesk, Talkdesk, Freshdesk, Freshchat, Salesforce, SAP, Ameyo, Genesys, Chrome, and more.

Pros

Dynamic Knowledge base to organize content into multiple formats
Next best action workflows
Step-by-step visual guides
Detailed reports and analytics on knowledge use

How can Knowmax improve your Customer Service?

Knowmax seamlessly integrates with your existing CX tools and communication channels like CRM, chat, telephone, and more to deliver omnichannel CX.

With its AI capabilities you can empower your agents with instant answers, knowledge authors with faster content creation, and admins with detailed insights to optimize knowledge content.

By integrating knowmax into your self-service portal, you can improve ticket deflection by empowering customers to quickly resolve common queries through chatbots, FAQs and how-to guides.

To learn more about how you can leverage the power of Knowmax for better CX, contact sales@knowmax.ai to get a quote for your requirements.