3CLogic

Product Features:
  • Analytics
  • Archiving & Retention
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Communication Management
  • Customer Engagement
  • Escalation Management
  • Interactive Voice Response
  • Live Chat
  • Predictive Analytics
  • Predictive Dialer
  • Progressive Dialer
  • Real-time Chat
  • Reporting/Analytics
Address:
9201 Corporate Blvd., Suite 470 Rockville,, Maryland - MD, United States 20850
Product Information
Description:

3CLogic offers a suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach that eliminates the need for legacy server-centric architecture. 3CLogic provides companies with a 360-degree view of all their customer interactions, regardless of the channel chosen. These solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features  3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. A free trial is available.

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