- Analytics
- Archiving & Retention
- Blended Call Center
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Communication Management
- Customer Engagement
- Escalation Management
- Interactive Voice Response
- Live Chat
- Predictive Analytics
- Predictive Dialer
- Progressive Dialer
- Real-time Chat
- Reporting/Analytics
3CLogic offers a suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach that eliminates the need for legacy server-centric architecture. 3CLogic provides companies with a 360-degree view of all their customer interactions, regardless of the channel chosen. These solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. A free trial is available.