Bold360 is a customer engagement solution that provides businesses with customer insights to deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions. This unified experience simplifies the agent workflow and provides them with a complete view of each customer, improving contact center efficiencies and delivering better customer experiences. Bold360 improves contact center efficiencies and delivers better customer experiences. Two pricing plans are offered, details of which are available on request.