Product Features:
  • Activity Dashboard
  • Activity Tracking
  • API
  • Call Center Management
  • CRM
  • Customer Service
  • Email Templates
  • Email Management
  • Integrates with Xero, Shopify, Magento, WooCommerce, Pipedrive
  • Interaction Tracking
  • Inspection Management
  • Invoicing
  • Mobile Access
  • Reporting/Analytics
  • Social Media Integration
  • Task Management
SP Infocity, Block B, 1st Floor, 40, MGR Salai, Perungudi, Chennai,, Tamil Nadu, India 600096
Product Information

Freshdesk is an online helpdesk solution that makes it easy for businesses to support customers over email, phone, web, Twitter and Facebook using a single dashboard. More than just a ticketing system Freshdesk comes with community forums that allow customers to vote on features and share tips. Freshdesk’s gamification features, called Freshdesk Arcade,  allow agents to win trophies and badges for solving customer queries. Freshdesk provides support teams with reports on activity across the team. A free version is available. The priced plans start with the Blossom Plan at $15 per agent per plan for small businesses and go up to $109 per agent per plan for large enterprieses. A free trial is available with each plan.