Product Information

Founded in 2008 SpiceCSM provides iPaaS (Integration Platform as a Service) Guided Process and Integration Technology. SpiceCSM helps agents deliver customer experiences through one unified agent desktop combining a call handling engine, a data integration platform and reporting to continuously improve your contact centre/customer experience. Operating costs can be reduced by delivering a multi-tenant system with knowledgebase and custom process workflows. A demo is available on request. The priced version is $83 per user per month.