Verint Express (formerly called KANA Express)

Product Features:
  • Specific for Government/Civil Service
  • Call Center Management
  • Campaign Management
  • Case Management
  • Email Management
  • Knowledge Management
  • Multi-Lingual
  • Self Service Portal
  • Social Media Integration
Address:
United States
Product Information
Description:

Together Verint® and KANA® are transforming the way organizations engage with their customers. Their collective solutions comprise the industry’s first end-to-end suite for delivering Actionable Intelligence to enrich customer interactions, optimize the workforce and improve processes. KANA understands the value of great Customer Service experiences. They know every channel through which a customer communicates with—and about—your brand. KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS).  At KANA, they help create differentiated and personalized customer experiences that count. Prices start at $100 per user per month (minimum 10 users).

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